Security Alarm Installation Field Manager

Position: SECURITY ALARM INSTALLATION FIELD MANAGER
ZMANA Smart Security Solutions is looking for a Security Alarm Installation Field Manager you'll lead, develop, and support a team of Field Service Professionals to deliver world-class customer service with a strong focus on  products. This role involves coaching, training, and ensuring quality, timely installations according to Zmana and industry standards.

Key Responsibilities

* Recruit and Train:
Hire and onboard top talent, ensuring new hires are well-versed in customer engagement,  products, and installation best practices.

* Team Development:
Provide ongoing training and coaching to improve team skills and performance, ensuring high service standards and growth potential.

* Performance Management:
Set and track key performance indicators (KPIs), conduct regular performance reviews, and offer actionable feedback.

* Customer Satisfaction:
Actively review customer feedback, address escalated issues, and drive improvements to maintain high satisfaction levels.

* Technical Guidance:
Guide professionals on complex installations, troubleshooting, and advanced features of  products and network configurations.

* Collaboration:

Coordinate with scheduling, sales, and support teams to optimize customer experience and minimize rescheduling or service delays.

* Documentation and Compliance:
Ensure accurate, timely completion of paperwork (work orders, contracts) and enforce adherence to all company policies.

* Inventory Management:
Maintain adequate stock of Zmana and  products, oversee inventory control, and manage equipment according to policy.

* Safety and Quality Assurance:
Uphold high safety standards to prevent injuries and property damage, regularly inspecting practices and installations for quality.

* Reporting and Communication:
Provide regular updates on team performance, project progress, and any significant issues to regional and corporate management.

* Customer Assistance:
Step in to cover high-priority appointments when necessary to maintain customer satisfaction and timely service delivery.

Preferred Experience

* Networking Knowledge:
Strong understanding of networking fundamentals, including IP configuration, Wi-Fi setup, and troubleshooting of network connectivity issues in residential and commercial settings.

Experience with common networking tools, router configurations, and securing networked devices is a significant plus, especially in relation to smart home and IoT device installations.

* Platform:
Proficiency with  products and services, including setup, troubleshooting, and configuration to ensure optimal performance.

* Salesforce CRM:
Experience using Salesforce for tracking customer interactions, managing service records, and streamlining workflows within the team.

* Panda Docs:
Familiarity with Panda Docs for efficient documentation and contract management, ensuring all paperwork is completed and accessible.