Security Alarm Installation Field Manager

ZMANA Smart Security Solutions is looking for a Security Alarm Installation Field Manager you’ll lead, develop, and support a team of Field Service Professionals to deliver world-class customer service with a strong focus on  products. This role involves coaching, training, and ensuring quality, timely installations according to Zmana and industry standards.

• Recruit and Train: Hire and onboard top talent, ensuring new hires are well-versed in customer engagement,  products, and installation best practices.
• Team Development: Provide ongoing training and coaching to improve team skills and performance, ensuring high service standards and growth potential.
• Performance Management: Set and track key performance indicators (KPIs), conduct regular performance reviews, and offer actionable feedback.
• Customer Satisfaction: Actively review customer feedback, address escalated issues, and drive improvements to maintain high satisfaction levels.
• Technical Guidance: Guide professionals on complex installations, troubleshooting, and advanced features of  products and network configurations.
• Collaboration: Coordinate with scheduling, sales, and support teams to optimize customer experience and minimize rescheduling or service delays.
• Documentation and Compliance: Ensure accurate, timely completion of paperwork (work orders, contracts) and enforce adherence to all company policies.
• Inventory Management: Maintain adequate stock of Zmana and  products, oversee inventory control, and manage equipment according to policy.
• Safety and Quality Assurance: Uphold high safety standards to prevent injuries and property damage, regularly inspecting practices and installations for quality.
• Reporting and Communication: Provide regular updates on team performance, project progress, and any significant issues to regional and corporate management.
• Customer Assistance: Step in to cover high-priority appointments when necessary to maintain customer satisfaction and timely service delivery.

• Networking Knowledge: Strong understanding of networking fundamentals, including IP configuration, Wi‑Fi setup, and troubleshooting of network connectivity issues in residential and commercial settings. Experience with common networking tools, router configurations, and securing networked devices is a significant plus, especially in relation to smart home and IoT device installations.
• Platform: Proficiency with  products and services, including setup, troubleshooting, and configuration to ensure optimal performance.
• Salesforce CRM: Experience using Salesforce for tracking customer interactions, managing service records, and streamlining workflows within the team.
• Panda Docs: Familiarity with Panda Docs for efficient documentation and contract management, ensuring all paperwork is completed and accessible.