Transportation Associate

Overview

Full job description:
The Wayfair Delivery Network team manages all of Wayfair’s logistical operations from our suppliers to our warehouses or direct to our customers. We strive to continually delight our customers by providing the most transparent, reliable, and exception‑free end‑to‑end delivery experience in the industry.

Hourly Pay: Starting at $21.01/hr

Shift: Wednesday - Saturday 5PM - 3:30AM

• Peak Retention Bonus
• Referral bonuses
• Overtime hours & pay
• Job Security
• 401(k) with company match
• Wayfair company discount
• Health benefits start day one
• Growth opportunities (Conversions, Promotions, and more!)
• Dozens of discounts and perks with partners!

• Responsible for the daily coordination and execution of cross‑dock and regional multi‑stop truckload activities within a defined regional footprint in the US.
• Create and manage a daily dispatch/load out plan for the Wayfair Operations team to ensure timely movement of merchandise.
• Manage daily communications which includes emails, Slack messages, and phone calls between carriers, our suppliers and our corporate team members.
• Liaise with key stakeholders to provide a 360‑degree view of merchandise flow.
• Identify and communicate any exception or at‑risk shipments, and offer solutions to ensure timely flow of goods.
• Manage carrier partners to ensure daily execution of all movements, review performance and develop improvements to the supply chain based on business priorities.
• Serve as the key operational contact for warehousing sites and carrier partners.
• Uphold Wayfair Standard Operating Procedures and Key Performance Indicators across the transportation network.
• Work with Wayfair site leaders to identify opportunities to improve volumetrics and reduce damages.
• Interact with fulfillment center associates, managers and leaders to be the gatekeeper on all truckload shipments to drive up cube metrics and increase speed to customer.
• This job will be stationed on the fulfillment center floor in a fast paced environment and the most qualified candidate will be able to make educated and spontaneous decisions to optimize our network.

• 1‑3 years of Logistics Experience, specializing in transportation.
• Carrier planning experience, small parcel experience preferred.
• Proven track record in building relationships and handling operational exceptions with appropriate communication, and levels of engagement.
• Experience with JDA, Oracle, Manhattan or similar Transportation Management Systems.
• Demonstrated examples of KPI measurement and reporting.
• Proficient in Google Sheets and/or Excel.
• Experience with SQL/Big Query preferred but not required.
• Able to work well with multiple cross functional teams.

Assistance for Individuals with Disabilities:
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.