Supervisor, Account Management - Multi-State

Note: Work location is remote (e.g., home address), per Kaiser Permanente’s Authorized States Policy. Employees may be required to travel to a Kaiser Permanente or customer sites. Residency required in the primary location:
711 Kapiolani Blvd., Honolulu, Hawaii 96813
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Supervises team members to implement sales and retention strategy for health insurance or workers' compensation accounts. Utilizes opportunities, resources, technology tools, and customer performance data (e.g., cost utilization, financial, clinical) to meet competitive revenue and growth targets and coaches team members to do the same. Builds and maintains relationships with customers, consultants, brokers, and/or channel partners, including providing information and product knowledge, and facilitates the resolution of customer concerns.

Guides team members to develop knowledge of customer businesses and account strategies. Collaborates internally and externally to develop account strategy, including supervising communication, and recommending solutions to customers. Supervises team members to execute sales and renewals, including administration, negotiations, presentations, rate, product and benefits. Is accountable for Key Performance Indicators (KPIs) to facilitate the sustained growth and competitive position of KP in the market.

• Recommends developmental opportunities for others; builds collaborative, cross‑functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes.
  
  Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.
• Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines;
  
  coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.
• Manages experience customer and market turnaround by: supervising team member communications with customers, consultants, brokers, and/or channels to facilitate contract, benefit/service, and renewal activities and resolve escalations when needed; sharing product knowledge with team members to educate customers, consultants, brokers, and/or channel partners, resolving any questions or concerns; encouraging team members to develop an understanding of prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals;
  
  facilitating team partnerships with engagement team/specialist, and supervising engagement programs (e.g., member wellness); and coaching team members to provide accurate information including recommendations for new products, benefits/services offerings, and pricing models to address customer, consultant, broker, and/or channel needs.
• Demonstrates commitment to KP sales and retention goals by: coaching the team to meet or exceed targets for retention and growth for accounts in the Book of Business; supervising team members progress on Key Performance Indicators (KPIs) and maintenance of Customer Relationship Management (CRM) platform; and coaching the team to facilitate the sustained growth and competitive position of KP in the market.
• Contributes to the execution of sales and renewals by: supervising…