Bureau Director, Kauai

The Hawai‘i Visitors & Convention Bureau (HVCB) is dedicated to stewarding Hawai‘i's brand as both a premier travel destination and one of the world's most cherished natural treasures. Our organization promotes responsible tourism efforts to preserve the unique culture, environment, and values of the islands. By inspiring visitors to connect authentically with Hawai‘i, we help sustain its beauty for future generations.

We invite you to be part of our passionate and collaborative ‘ohana.

The Island (Bureau) Director Kaua‘i serves as HVCB’s senior on-island leader and primary representative, responsible for managing relationships with county leadership, community partners, and industry members while ensuring disciplined alignment with HVCB’s enterprise strategy as established by executive leadership, including the CEO, COO, and Vice President, Islands.

The role leads island-based operations and staff, delivers high-quality partner and membership services, ensures fulfillment of contractual obligations, and supports the execution of on-island marketing and public relations initiatives in close coordination with central teams.

This position balances destination promotion with community stewardship and contributes to enterprise decision-making by elevating structured island-level operational intelligence through defined learning and reporting systems.

The Island Director operates within a centrally defined enterprise strategy. Strategy, brand positioning, messaging frameworks, and priority audiences are established at the enterprise level.

The role is accountable for disciplined execution, relationship stewardship, contractual delivery, and the structured elevation of operational intelligence through established learning, reporting, and synthesis cycles.

Strategic direction, brand meaning, and enterprise priorities are stewarded centrally on behalf of the organization as a whole, with the Island Director executing and advancing these priorities through operations and stakeholder engagement.

• Ensure all contractual service requirements (including HTA and county contracts) are delivered in accordance with agreed terms, timelines, and performance expectations.
• Act as the primary relationship lead for on-island industry partners and members, ensuring alignment with the enterprise membership strategy.
• Support on-island membership events and initiatives to ensure a consistent, high-quality member experience.
• Identify and recommend prospective new members and partnership opportunities in coordination with central teams.
• Support onboarding, servicing, renewals, and engagement of members in partnership with the Membership team.

• Serve as HVCB’s primary on-island point of contact with county leadership and agencies, in alignment with enterprise priorities.
• Coordinate county-level communications, briefings, and reporting to ensure timely, accurate island-level information flows to leadership.
• Monitor and elevate county priorities, policies, and issues impacting the visitor industry through formal reporting channels.
• Represent HVCB in county meetings, forums, and working groups as assigned, ensuring consistency with leadership direction.
• Support island-level coordination during crises in partnership with central communications and operations teams.

• Lead and manage island-based staff, including membership and operations roles.
• Oversee island office operations, budgets, and administrative needs.
• Ensure island operations adhere to centrally defined enterprise standards, policies, and performance expectations while exercising local judgment within established guardrails.
• Participate in structured learning, synthesis, and feedback processes.

• Partner with central team leaders to execute centrally defined strategies and plans; enterprise leads retain accountability for strategic direction and brand governance.
• Support execution of on-island marketing campaigns and public relations initiatives as directed by central teams.
• Collaborate…