Retail Products & Services Compliance Manager

Job Description

The Retail Products & Services Compliance Manager will play a pivotal role in directing and overseeing compliance initiatives for a diverse range of consumer lending products. This role demands a strategic and detail-oriented approach to ensure the bank operates within the boundaries of applicable laws and regulations, while also fostering a robust compliance culture. The successful candidate will collaborate closely with the Corporate Compliance Division to guide the business through regulatory changes and support enterprise-wide compliance initiatives.

The successful candidate will be hired for the level of the position that aligns with their skill level and experience.

This position requires flexibility to work at either First Hawaiian Center (Downtown Honolulu) or Kamehameha Industrial Center (Kalihi-Dillingham), based on business needs.

Monday to Friday 8:00 AM to 5:00 PM (hours may vary).

The pay range for this role is $100,000 - $170,000/yr; commensurate with experience.

• Direct and manage all compliance-related activities for consumer lending products, including deposits, loans, lines of credit, and cards.
• Ensure full compliance with relevant laws, regulations, and internal policies across the product lifecycle.
• Serve as a subject-matter expert and liaison during audits and regulatory examinations.
• Guide the business through regulatory changes, providing strategic insights and recommendations.
• Maintain a strong compliance culture within the Retail Products and Services Division.
• Collaborate with the Corporate Compliance Division to align with enterprise-wide compliance initiatives.
• Provide support and expertise to product development teams, ensuring compliance from the outset.
• Review and approve marketing materials to ensure compliance with advertising regulations.
• Conduct regular compliance training sessions for relevant staff members.
• Stay updated on industry trends and regulatory changes, and communicate these to the team.

• Five (5) years of progressively responsible experience in compliance, legal, risk management, or internal audit, with a strong understanding of applicable laws, regulations, and industry standards, or equivalent.

• Seven (7) years of progressively responsible experience in compliance, legal, risk management, or internal audit, with a strong understanding of applicable laws, regulations, and industry standards, or equivalent.

• Bachelor’s degree in business, related field, or equivalent work experience with compliance laws and regulations, legal field, or auditing.
• MBA, JD, or CPA preferred.
• Knowledge of deposits, consumer loans and lines, credit and debit card, and HELOCs.
• Strong leadership and management skills, with the ability to guide and mentor a team.
• Excellent communication and interpersonal skills for effective collaboration.
• Analytical mindset with a detail-oriented approach to compliance management.
• Ability to work independently and manage multiple projects simultaneously.
• Proficiency in MS Office suite and relevant compliance software.
• Strong ethical judgment and a commitment to maintaining a high standard of compliance.
• Willingness to stay updated on industry trends and regulatory changes.