Sr. Field Service Supervisor

Job Description

Compensation: $85-128K annual salary. Relo package available for non-local candidates. Exact compensation may vary based on several factors, including skills, experience, and education.

Benefits:

• Unlimited Vacation Plan with No Preset Maximums
• Medical/Rx Health Savings Account (HSA)
• Dental/Vision
• Short/Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) Plan
• Education Assistance

Day to Day: A leading supplier of building automation products and services is partnering with Insight Global to hire a Sr. Field Service Engineer to supervise a Field Service Engineering team for their organization. You will apply your leadership skills to improve team performance. You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities.

You will drive and improve metric reporting procedures and own financial metrics, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholder. You will act as mentor to train and develop future managers.

• Supervise team activities and performance
• Collect and report performance metrics
• Develop team and team members
• Identify opportunities for process improvement
• Assign and supervise project work

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• High School Diploma or GED
• 5+ years of complex commercial building controls experience (such as Siemens, Johnson Controls, Schneider Electric, Emerson Electric, Bosch, KMC Controls, Trane, Estes Services)
• oIdeally experience with 1+ of the following types of systems:
  Fire, security, DDC, mechanical in 1+ of the following types of buildings: government, military, hospital, hospitality
• 2+ years in a Field Leadership Role
• oResponsible for leading 8-10 well-seasoned field service technicians
• oExclusively handling supervisory tasks; ideally no hands-on troubleshooting required
• Valid Drivers License
• Experience working directly with customers (often director level and above)
• Experience with MS Office (Excel, Word & PowerPoint)
• Passionate about leading and growing team members
• Strong business acumen and ability to drive revenue/sales
• Pluses:
  • Experience working with hospitals
  • College degree
  • Experience in controls, mechanical, fire and security industry
  • Experience with a P&L
  • Experience dealing with customer satisfaction (growth and problem resolution)
  • Leadership skills/building a team
  • Excellent communication skills
  • Demonstrated ability to influence at varying levels across the organization