Supervisor Station Operations

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Alaska Airlines

The Supervisor Station Operations oversees the execution of timeline and regulatory compliance at departure gates for Alaska Airlines (AS) and Hawaiian Airlines (HA). As a people leader, the Supervisor drives priorities for Customer Service Agents (CSAs), Ramp Service Agents (RSAs), and Vendor employees based in the station, if applicable. This role assists with customer relations to ensure passenger service standards are maintained or exceeded.

• Supervise the execution of the timeline and regulatory compliance at departure gates.
• Investigate and report delays and irregular flight activity, proposing solutions to avoid future delays.
• Ensure tools and equipment are available and working for employees to perform job functions effectively, removing obstacles such as coordinating with facilities and airport operations.
• Monitor compliance with the Federal Aviation Administration (FAA) and company regulations, including periodic review of applicable documents.
• Supervise ticketing, enplaning/deplaning activities, customer relations, passenger security, internal security, load planning, weight/balance, baggage handling procedures, servicing, and implementation of plans and schedules to ensure equipment availability.
• Supervise customer relations (passenger complaints, lost and found, special passenger arrangements) and ensure passenger service standards are maintained or exceeded.
• Supervise all CSAs (counter, baggage, gates, departure coordinators, vendor oversight), RSAs, and vendor partnerships in scheduling, training, attendance, discipline, contract administration, and performance.
• Develop CSAs and RSAs through effective performance management and ongoing feedback focusing on delegation, coaching, and growth to improve capacity.
• Represent AS Airport Operations & Customer Service (AOCS) at stakeholder meetings, including the Port, other airlines, and airport management.

• 3 years of experience in operations, customer service, or related area.
• Bachelor’s degree, or equivalent 2 years of relevant training/experience in lieu of a degree.
• Ability to lead, motivate, and communicate effectively with a diverse workgroup and other internal departments.
• Proven ability to communicate tactfully with others.
• Demonstrated ability to lead teams that improve systems reliability, security, scalability, and flexibility.
• Depending on the work location, may need USPS Mail Handling Certification.
• Willingness to work a flexible schedule (weekends, holidays, non-standard shifts).
• High school diploma or equivalent.
• Minimum age 18.
• Must be authorized to work in the U.S.

• Airline station operations experience.
• Experience developing and delivering training to small or large groups.
• Experience coaching and counseling employees on performance-related issues.
• Experience as a supervisor, acting supervisor or lead.
• Experience scheduling shift work and administering budget controls.

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

$89,100 – $108,000 per year

Pay will be based on multiple factors, including location, relevant experience, level, and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations where we operate. We don’t typically hire at the top of the range.

• Free stand‑by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air.
• Comprehensive well‑being programs including medical,…