Enterprise Program Manager

• Manages multiple high-level, mission‑critical, cross‑departmental programs and project(s), from design through implementation, with guidance from executive sponsors and/or business owners.
• Facilitates the definition of project scope, goals, and deliverables.
• Develops full‑scale project plans, including defining project tasks, timeline, resource requirements, and managing budget and resource allocation.
• Leads the implementation phase to ensure consistency with stated goals and timelines.
• Manages and mobilizes work effort across all LOBs and departments to ensure successful planning, execution, and monitoring.
• Facilitates planning sessions with necessary stakeholders to align departmental/program efforts with corporate goals to deliver results.
• Monitors on‑going program dynamics, escalates and manages risks, and resolves issues.
• Keeps stakeholders and program leads (business owners and executive sponsors) informed of progress and communicates/presents progress and status to a variety of audiences.
• Visualizes and presents information in a way that highlights a program/project's areas of excellence and areas of improvement.
• Provides work direction and leadership to program team, including scheduling and assignment of work and review of individual project efforts.
• Implements and manages changes and interventions to achieve outputs.

• Creates and fosters working relationships with internal and external parties that facilitate program success.
• Keeps an open line of communication between key stakeholders where information is monitored and shared.
• Facilitates meetings and discussions to achieve consensus and enter into enforceable contracts for the assigned project.
• Manages relationships and contracts with vendors providing services under the project as needed.
• Coordinates and documents steering and leadership committee/team activities.
• Ensures changes to guidelines, policies, and procedures are analyzed and fully communicated to impacted parties.

• Receives high‑level business requirements and develops detailed requirements; prioritizes efforts and maintains inter‑dependencies.
• Gathers and analyzes information such as business trends, competitive threats, and strategic assumptions.

• Contributes to the development and coordination of best practices, project standards, procedures and quality objectives as a member of the Enterprise Acceleration Office.
• Serves as a team player, role model and mentor for other employees in the organization by always exhibiting traits of courtesy, caring, helpfulness, and respect.
• Conducts oneself in a service‑oriented manner that is attentive, pleasant, cooperative, sensitive, respectful, and kind when dealing with members, visitors, the public, and all employees.

Performs all other miscellaneous responsibilities and duties as assigned or directed.