Credit Supervisor - Oahu

Credit Supervisor - Oahu

Date:

Jun 24, 2026

Location:

Honolulu, Hawaii (HI), US, 96813

Company: hawaiianel

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Applications will be screened based on the information provided; in order to assist us in determining qualifications, please upload a current resume and take some time to update your employment information, certifications, etc. The information will flow over to your profile.

Posting End Date:
This position will remain open until filled. Early applications are highly encouraged.  

BRIEF POSTING

DESCRIPTION:

The P CD CREDIT Department of the P REVENUE MANAGEMENT Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional Supervisor)

JOB FUNCTION:

Responsible for leading, planning and effectively managing credit & collections policies, procedures & initiatives to align with corporate philosophy & strategic goals.

ESSENTIAL FUNCTIONS:

Lead the Companies re:
Credit Collection Policies and Procedures

+  Coordinates and facilitates new programs and process improvements for Hawaiian Electric, Maui Electric and Hawaiian Electric Light (the "Companies") to manage credit & collections and impacts to other areas, while balancing customer satisfaction.

+  Responsible for minimizing and maintaining the Company's bad debt expense set by the Company and Public Utilities Commission ("PUC").  Develops, recommends and institutes policies & procedures for the collection of delinquent accounts and the reduction of the arrears balances for the Companies.  Responsible for minimizing revenue lag delays set by the Company and PUC.  

+  Reports and implements new Federal regulations.
Provides training and communication to managers and employees on how to evaluate information, exercise sound judgment, and determine whether events or processes comply with applicable laws, regulations, and organizational standards.  

Credit Section Operations

+  Responsible for leading, planning and effectively managing the Credit Section. Oversees all sectional personnel matters including performance management and improvement, staffing and employee recognition, development, and conduct. Develops and maintains section operational procedures, standard and guidelines.

+  Develops and coordinates training for employees on job procedures and allocation of tasks. Provides effective coaching, support and guidance to build and maintain a high performance, high productivity and high morale team.

+  Develops and implements strategies and activities which contribute to increased productivity, efficiency, quality of service, and customer satisfaction.

+  Responsible for all commercial, residential and government agency accounts with delinquent balances to ensure timely recovery. Responsible for credit and collections of non-commodity (or OCARs) billings.

+  Ensures quality customer service by providing all customers the help and information requested.

+  Responsible for selecting & monitoring of collection agencies and all vendors to ensure high dollar returns.

+  Manages the decision making and processing of residential and commercial bankruptcies. Responsible for obtaining the best offer by the courts. Coordinates large bankruptcy cases for the Companies.

+  Manages delinquent special needs customers within the regulations set by the PUC and disability act. Handles escalations for other areas including sensitive cases & PUC complaints.  

Other Tasks

+  Determines present and forecasted operational needs for budgeting purposes including bad debt write offs.

+  Assists Accounting Dept. with internal audits. Ensures SOX reports are updated and ready for Auditors.

+  Manages subpoenas and provides testimony, serving as witness for the Company. Manage legal issues and works closely with internal and external legal counsel.

+  Responsible for preparing consolidated company reporting. Ensures monthly reports are accurate and processed timely.  

Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response. Other duties as assigned.

BASIC QUALIFICATIONS:

Knowledge Requirements

+  Working knowledge of the principles of accounting, finance, or management or equivalent experience normally acquired through a college level degree or equivalent.

+  Working knowledge of personal computers and related software applications such as spreadsheets, word processing, etc.

+  Working knowledge of credit and collection principles and law.

+  Working knowledge of…