Supervisor - Cargo Operations

Join United:
Supervisor
- Cargo Operations

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Find your future at United! We're reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you're joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world's biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what's next with us. Let's define tomorrow together.

We're not just in the business of transporting people. We're also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options – from Marketing to Finance, Logistics to Data Analytics, and more – you can build a career within a career and gain exposure to so many areas of our airline's important role in the global supply chain.

Join our team and watch your uniquely United career journey unfold.

The Supervisor
- Cargo Operations manages all aspects of Cargo operations including freight and mail handling, data entry, scanning and running.

• Focus on leading and developing the skills of front-line coworkers and business partners with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines.
• Ensure consistency on operational, service, and product delivery.
• Lead performance dialogues with front-line coworkers and business partners to review metrics, performance boards, and issues boards.
• Develop and support standard work and continuous improvement processes.
• Oversee and support the performance of business partners and ramp teams.
• Focus on performance issues with the goal of changing coworker and business partner behavior.
• Set expectations with front-line coworkers and business partners and gain their commitment to act in accordance with Company guidelines and union agreements.
• Serve as subject matter expert on safety, performance objectives and procedures.

• Training and development including initial training, UC360, Unimatic, AOG, Shares, Bart, AMS, CDAP, Nomad, Wing Tips, IATA, DGR and TACT Manuals, ETA System and IATA DG Auto-check tool.
• Engage front-line coworkers and business partners to deliver excellent customer service and an on-time quality product. For example, participate in briefings and develop team communications
• Engage and recognize internal and external customers.
• Monitor front-line coworker and business partners' behavior with customers (both internal and external) to ensure consistency and compliance with company guidelines, procedures, and standards.
• Monitor the performance of the business partners, ramp team and cargo help desk agents, taking actions as necessary, to ensure daily goals are met.
• Assess and delegate the appropriate work tasks to business partners, management, and United Lead Ramp Service Employees.
• Identify issues and engage in structured problem solving to assist front-line coworkers and business partners in accomplishing work.
• Conduct trend analyses, review key metrics and take actions to address items not on track. Lead performance dialogues with front-line coworkers and business partners to review metrics, performance boards and issues boards
• Develop and implement standard work and continuous improvement processes.
• Set expectations with coworkers and business partners regarding performance standards including consistent and outstanding delivery of service and product.
• Provide front-line coworkers and business partners with regular coaching, feedback, and recognition, as appropriate.
• Develop skills of front-line coworkers and business partners by coaching on performance, as it relates to customer service and products.
• Communicate effectively to ensure priorities are understood and acted upon, with clear turnover for continuity across shifts.
• Serve as a subject matter expert on service and procedures.
• Maintain daily oversight to ensure staffing is at optimal levels.
• Collaborate with the local team to ensure resources meet the demand of the business.
• Manage coworkers in accordance with company guidelines and union contracts.
• Deliver expectations to the cargo lead as well as define roles and…