Manager, Workers' Claims

Career Opportunities with Pro Service Hawaii

Rated One Of Hawaii's Best Places To Work for 18 Years

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At Pro Service Hawaii, we're not just another company-we're a tribe of passionate people committed to empowering employers and their employees across Hawaii. People are at the heart of everything we do. We know that running a business in Hawaii comes with challenges-from regulatory complexity to high costs. That's why we're dedicated to supporting both our clients and our team, fueling the  Why  behind everything we do.

We're the largest local HR partner trusted by over 3,000 employers and 50,000 employees, providing expert HR consulting, training, benefits, payroll, risk support, and more. We help organizations effectively hire, manage, and grow their teams with confidence. Headquartered in Hawaii with offices on Oahu, Maui, Kauai, and the Big Island, we've been voted Best Place to Work for over 18 years.

Join our diverse and resilient team, and together, we'll make an impact.

At Pro Service, we’ve been helping Hawaii employers navigate the complexity of running a business for 30 years — and workers’ compensation is one of the most consequential areas we touch. Our claims program directly shapes financial outcomes for the businesses we serve, and we’re looking for a leader who takes that seriously.

This is a full-ownership role. You’ll lead the claims team, build the operational systems that drive performance, and serve as a trusted advisor to clients navigating one of the most complex areas of employment law in Hawaii. You’ll have real authority to shape how the program runs — and real accountability for the results it delivers.

• Lead end-to-end workers’ compensation claims operations — owning performance metrics, client outcomes, and team accountability across the full program.
• Run a disciplined operating rhythm including daily huddles, weekly scorecard reviews, and monthly 1:1s so every team member has a clear view of how they’re performing against goals.
• Coach and develop claims professionals through structured feedback, timely performance conversations, and targeted development plans — addressing underperformance directly while investing in top performers.
• Leverage AI and data reporting tools to streamline claims workflows, identify performance gaps early, and build data-informed strategies that improve outcomes across the program.
• Translate company and department priorities into a focused 30–90 day operating plan, tracking progress relentlessly and course-correcting quickly when results fall short.
• Deliver monthly claims status reports for key accounts and weekly performance updates to the Executive team.

This is an operational leadership role where accountability and follow-through aren’t optional — they’re the job. You’ll be responsible for real outcomes: closure rates, average claim costs, time-to-resolution, and client satisfaction. When results aren’t where they need to be, you’re expected to move quickly. The work is both internally focused and client-facing, so you’ll regularly split attention between team development and external relationship management.

Worth knowing: this role requires working knowledge of Hawaii’s workers’ compensation system — or a demonstrated ability to get there fast. You’ll be expected to advise independently on claims strategy and client escalations within your first 90 days. This is best suited for someone who’s comfortable in client-facing situations and leading through ambiguity.

We’re looking for someone with a legal or claims background — attorney-level training or equivalent experience with workers’ compensation systems is strongly preferred. Relevant Hawaii WC experience is a plus, but a strong learner with solid leadership fundamentals and a track record of ownership can get up to speed quickly. A JD is preferred;
Hawaii Bar admission or eligibility is a plus.

• You run structured operating rhythms and use them. You’ve run consistent 1:1s, scorecard reviews, and performance check-ins — and your team…