Professional, Facilities Management

Job Overview

This role is responsible for delivering high‑quality facility management services for JLL client sites, ensuring safety, operational excellence, and cost‑effective maintenance across the property. The Facilities Manager works closely with vendors, subcontractors, internal teams, and clients to maintain service standards and drive continuous improvement.

• Plan and execute preparations for meetings, conferences and VIP visits, including coordination of mailroom, front office, and housekeeping functions.
• Manage operational risk and maintain an up‑to‑date Emergency Response Plan, including drills and after‑hours incident response.
• Perform daily front‑office and lobby inspections, identify maintenance issues, and coordinate quick repairs to uphold standards.
• Serve as the primary contact for vendors and subcontractors: review service levels, resolve issues, and manage contractual obligations.
• Lead the Facilities Management team, ensuring that maintenance services meet contractual commitments and stay within budget.
• Define technical and commercial terms, develop Service Level Agreements, and assist procurement in closing vendor contracts.
• Assess service levels, performance indicators, and conduct performance reviews for contractors following jointly agreed criteria.
• Set annual goals for cost savings in energy and maintenance operations.
• Ensure compliance with wage, labor, and statutory regulations and maintain all relevant records.
• Advise clients on ongoing and future maintenance budgets and prepare preventive maintenance schedules.
• Audit and train staff on quality policies and procedures; provide performance appraisals and recommend future training.
• Collaborate with HR and operations management to align staffing and training plans.
• Prepare and submit monthly and ad‑hoc management reports, including MIS data for JLL management and client reporting.
• Liaise with client finance and JLL finance to raise invoices, follow up on payments, and chair monthly progress meetings.
• Engage in cross‑functional discussions with client staff and subcontractors to improve service levels and client satisfaction.
• Implement business‑unit liaison activities and ensure smooth communication across client and JLL teams.
• Oversee routine and ad‑hoc maintenance, housekeeping, conference room upkeep, and general facility operations.

• Graduate in any discipline.
• 5–7 years of progressive facilities management experience.
• Training or tertiary qualifications in hotel management, building management, or business (preferred).
• Strong leadership, communication, and vendor management skills.
• Proficiency in facility management software (e.g., Maximo) is an asset.
• Knowledge of emergency response, health & safety, and statutory compliance.

• Competitive base salary and performance‑based incentives.
• Comprehensive Total Rewards Program covering health, mental and emotional well‑being.
• Opportunities for professional development, training, and career progression.
• Flexible working arrangements to support work‑life balance.
• Supportive culture focused on diversity, equity, inclusion and ethical business practices.