Director, Customer Engineering - Oahu

Director, Customer Engineering – Oahu

Location:

Honolulu, Hawaii, US

Posted:
Jun 5, 2026

• Direct and lead the Customer Engineering division to achieve world‑class customer service, operational excellence, and financial results for the Oahu service territory.
• Develop and implement division policies, practices, workforce staffing, and a 5‑year capital and O&M budget.
• Establish and maintain collaborative relationships with customers, developers, property owners, and government agencies, including the Hawaii Public Utilities Commission.
• Champion a safety‑first culture, enforce safe work practices, and drive continuous improvement in safety, quality, and employee recognition.
• Coordinate participation in emergency response activities such as storm preparedness and public‑safety power shut‑off events.

• Bachelor of Science in Electrical Engineering (PE license desirable).
• Deep understanding of power engineering, transmission, distribution, generation, substation, and planning.
• Familiarity with regulatory environment, Hawaii Public Utilities Commission rules, billing, insurance, procurement, and union contracting.
• Proficiency in project and program management, budgeting, forecasting, procurement, safety compliance, and PC software applications.
• Leadership experience managing cross‑disciplinary teams and leading change initiatives.

• Strong decision‑making, interpersonal, communication, and presentation skills; ability to influence stakeholders and drive change.
• Proven supervisory experience with at least 25 personnel and 7+ years of supervisory and leadership experience.
• Experience in regulated electric utility industry (5+ years).
• Demonstrated ability to manage budgets, forecasts, and financial controls.
• Ability to adapt, mentor, and communicate effectively in a high‑pressure environment.

• 7+ years of supervisory and leadership experience.
• 5+ years of experience in a regulated electric utility industry.
• 5+ years of experience building relationships with business leaders, customers, and stakeholders at all levels.

• Professional Electrical Engineering (PE) license.
• Master’s degree in business administration.
• 2+ years of regulatory matters before the Hawaii Public Utilities Commission or an equivalent agency.
• Experience in distribution power system design & construction, tariff and distribution standards.

Salary: $ – $ per year

Hawaiian Electric Companies is an equal‑opportunity employer, including disability and protected veteran status. The company complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation should be communicated to the HR Service Center at (808) 543‑4848.