Project Manager, Operations Management, Project & Program Management

Overview

The purpose of the role is to manage the delivery of a project, driving operations and delivery governance, ensuring a right talent supply chain to optimize customer satisfaction and cost of delivery.

• Ensure seamless delivery of projects.
• Deploy optimum project delivery structure post transition or migration by evaluating budget, costs, risks, and staffing requirements.
• Create quarterly project charter with well‑defined weekly trajectory as per specifications, ensuring 100% adherence to schedule, quality, effort, and cost.
• Ensure 100% compliance with Project SLA’s, information security protocols, and all contractual obligations.
• Monitor internal and external audit findings, taking appropriate actions to eliminate major non‑compliance or deviations.
• Act as liaison between the client and the internal technical delivery team to drive project health based on project metrics.
• Drive project‑related audits (quality, customer, ISO, etc.) and maintain zero non‑compliance.
• Conduct periodic cadence with the quality team for proactive issue resolution.
• Meet quarterly with the Workforce Management Group to ensure 100% fulfillment per program or project.
• Audit QA status regularly and engage QA team to maintain standards and processes.
• Maintain project structure in Confluence and SAP in line with prevailing business norms.
• Ensure expected ramp‑down compliance as committed in the MSA.

• Deploy opportunities to deliver multiple solutions within or across SLs to strengthen value proposition.
• Conduct regular client meetings, visits, or video conferences; participate in Management Review Meetings (MRMs) to understand current and future needs and gather feedback for improvement.
• Identify and close early warnings to prevent client escalations.
• Plan and conduct Quarterly Business Reviews (QBRs) with DMs/ADHs and client leadership to drive improvement actions and uncover new portfolio opportunities.
• Design and monitor project performance dashboards and reports with the client on a periodic basis.

• Generate weekly, monthly, and quarterly MIS reports to monitor overall project status.
• Hold periodic reviews with delivery teams on operational, quality, and fulfillment parameters and foster idea generation.
• Identify and resolve potential risks or early warnings to avoid surprise escalations and revenue leakage.
• Escalate deviations from the project charter regarding schedule, effort, cost, or infrastructure, minimizing exceptions.
• Review revenue allocations and realization to prevent offshore revenue leakage.
• Provide inputs to the delivery leadership team on overall performance parameters during reviews.

• Perform Pareto analysis of incidents to identify automation opportunities and drive added value.
• Deploy next‑generation hyper‑automation and crowd sourcing initiatives in coordination with the Holmes RO team to enhance productivity, quality, and speed.
• Collaborate with the tools team to introduce new tools for automation and noise elimination.

• Brainstorm with the team for improvement opportunities and initiatives.
• Drive value adds and BVMs; ensure these are showcased to the customer in MRMs and QBRs for growth.
• Conduct periodic idea campaigns to generate new solutions and better ways of working.

• Contribute to internal knowledge‑sharing initiatives within Wipro by driving training sessions, best practices, learnings, value adds, and BVMs.
• Deploy Wipro’s knowledge‑management portal across the account and monitor training participation.

• Forecast demand in line with business requirements and anticipate attrition to maintain the talent supply chain.
• Lead quarterly demand forecasting and resource planning aligned to project needs.
• Create and deploy a work plan to meet demand from all talent channels, including external hiring in coordination with WMG, CWMG, and Talent Acquisition.
• Anticipate new skills and technologies, ensuring the team is trained or the right talent is inducted.

• Prioritize essential and upcoming technical…