Market Manager

Market Manager

REPORTS TO:

District Manager with dotted line to Regional Director

SUMMARY:

To direct all activities required to achieve home store and assigned market goals, including sales and profit objectives, customer service, human resources as it relates to development and retention of team, payroll and operating expenses, loss prevention and merchandise presentation. This role is the first step in the transition from a single store responsibility to a multi-store responsibility overseeing up to 2 - 3 additional stores that report directly to them.

• Develop Store Managers to accomplish market / district’s objectives through recruitment, selection, coaching, career and succession pathing, retention and motivation.
• Ensure attainment of sales, payroll, operating expenses and inventory shortage goals for district.
• Meet or exceeds customer service objectives with emphasis on store team coaching and follow-up.
• Ensures that merchandise is maintained to company standard, with emphasis on allocation, presentation, restocking and recovery.
• Act as a liaison between stores and District or Regional Manager.
• Help to set priorities and direction for market with District Manager.
• Understand TH culture, ensures compliance with the brands core values and operational standards.
• Convey company’s mission, vision, and strategic priorities.
• Additional responsibilities as assigned by District Manager or Regional Director.

• Ensure TH customer service standards are being met and modeled.
• Adhere to Human Resources standards following general practices, minimizing exceptions and remaining objective.
• Recruit, selects, hires and develops diverse management level talent for the Market.
• Fill open positions with qualified candidates utilizing 30 days as goal – maintaining a talent pool.
• Assess, develops, educates, mentors and provides timely feedback and coaching on a regular and consistent basis.
• Hold teams accountable for achievement of results.
• Manage conflict.
• Empower and involves team in decision making process while guiding process.
• Receptive to feedback and fosters dialogue around solutions.
• Lead by taking calculated risks and manages through change and adversity.
• Maintain confidentiality and meets own commitments.

• Share vision and plans execution of market / districts strategy in alignment with corporate, zone and regional initiatives.
• Is responsible for setting and attaining market sales and expense management goals.
• Responsible for meeting payroll goals.
• Driving quantifiable performance (LY, Plan, UPT, Conversion, Leverage, Inventory, Internal and External Operational Assessments).
• Educating store teams on reports, analysis of business trends and inventory opportunities.
• Analyze business reports consistently and develop strategy to maximize financial performance.

• Prioritize workflow through successful planning and time management.
• Understand and comply with all company policy, procedures and operations.
• Maintain the highest level of security and safety awareness within the stores.
• Responsible for maintenance of the physical appearance and cleanliness of stores within market.
• Recognize problems, analyze causes, and generate alternatives and solutions.
• Adhere to deadlines, conducts pilots and provides pertinent feedback when necessary.
• Track and check for compliance of all company assigned training within the Market.
• Recommend ideas to improve standards and processes.
• Demonstrate ability to convey company expectations.