Operatoins Manager

The Operations Manager serves as a central operational leader responsible for planning, coordinating, and managing key organizational processes across board governance, internal operations, and cross-departmental initiatives. The role requires the exercise of independent judgment and discretion in managing operational matters, and functions as a strategic partner to the VP of Operations. This role reports to the Vice President of Operations.

Position Summary

The Operations Manager serves as a central operational leader responsible for planning, coordinating, and managing key organizational processes across board governance, internal operations, and cross-departmental initiatives. The role requires the exercise of independent judgment and discretion in managing operational matters, and functions as a strategic partner to the VP of Operations. This role reports to the Vice President of Operations.

· Serve as the primary board liaison, coordinating directly with the Board Chair, officers, and committee chairs on governance matters.

· Own and manage the annual board and committee calendar, including scheduling and logistics.

· Lead agenda development in partnership with the CEO, VPs, and board leadership.

· Prepare and distribute board meeting packets, presentations, and supporting materials.

· Record, draft, and maintain official board and committee minutes.

· Manage board member records, including terms, officer roles, conflict of interest disclosures, and governance documentation.

· Administer board voting processes and governance compliance procedures.

· Coordinate board member onboarding, orientation materials, and ongoing engagement.

· Maintain the board handbook and ensure governance documentation is current and accessible.

· Independently identify governance issues or compliance gaps and recommend corrective actions to the CEO and VP of Operations.

· Manage cross-departmental operational projects from scoping through completion, including timelines, milestones, and stakeholder accountability.

· Serve as the VP of Operations’ primary delegate on internal initiatives, driving progress and surfacing issues proactively.

· Develop and maintain standard operating procedures and process documentation across operational workflows.

· Evaluate existing operational processes and independently implement or recommend improvements to increase organizational effectiveness.

· Establish priorities and exercise discretion in resolving operational issues and determining appropriate courses of action, escalating to the VP of Operations as needed.

· Lead AUW’s United Way Worldwide operational requirements, including annual certifications, self-assessments, and convenings.

· Own the organizational training calendar; determine approach, manage logistics, and assess outcomes for internal and vendor-led trainings.

· Perform other duties as assigned.

· Assess, design, and maintain organizational filing systems, document management workflows, and information infrastructure.

· Manage centralized resource directories including contact lists, vendor lists, and key operational references.

· Ensure SOPs and governance documentation are current, accessible, and consistently followed across the organization.

· Oversee day-to-day office operations including space management, storage, and parking.

· Manage vendor and building management relationships for AUW’s operational needs.

· Procure office supplies and staff materials; manage related vendor accounts.

· Lead emergency preparedness planning and protocol development in coordination with the Operations Team.

As a cross-departmental role with visibility across the organization, the Operations & Administration Manager is expected to be an active culture carrier — modeling AUW’s values and contributing to a workplace where staff feel connected and supported.

· Champion a positive, inclusive, and values-aligned workplace culture across departments.

· Plan and execute…