Program Manager (Applied Behavioral Analysis - ABA Program

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11 days ago Requisition

Salary Range: $65,000.00 To $80,000.00 Annually

ABA (Applied Behavioral Analysis) Program Manager

Job Type
:
Full-Time (On-Site)

Pay Type
:
Exempt

Position Summary:

Hawaii Behavioral Health is looking for an experienced, passionate Program Manager to lead a Clinical Team. The qualified Program Manager will be responsible for building and growing HBH’s ABA services platform across the State of Hawaii, while managing a team of clinical professionals. The Program Manager plays a critical leadership role, responsible for the seamless day-to-day operations of the ABA Department.

This role provides strategic and operational leadership to ensure sustainable growth, high-quality service delivery, regulatory compliance, and exceptional outcomes for clients and families. This includes effective quality assurance and compliance, building and retaining a high-quality staff, referral development, stakeholder satisfaction, process management, and ensuring a responsive and client-centered experience throughout the care journey. The Program Manager will use data-driven decision making, performance metrics, and continuous improvement practices to optimize program effectiveness, workforce performance, and service accessibility.

This position is ideal for a dynamic and self-motivated leader who thrives in a fast-paced, mission-driven environment.

• Oversee day-to-day operations and overall performance of the ABA Program.
• Support program growth, financial viability, and performance improvement initiatives.
• Develop and maintain ABA program operations, documentation standards, policies, and procedures.
• Monitor service recommendations, contract utilization, compliance requirements, and quality standards.
• Identify opportunities for program growth, service expansion, and community partnerships.
• Collaborate with the administrative team on financial objectives, KPIs, and quarterly goals.
• Assist with recruiting, developing, training, and retaining high-quality ABA staff.
• Monitor staffing coverage, scheduling, and staff utilization to support efficient service delivery.
• Structure and oversee training for RBTs, BCBAs, and ABA Program Coordinators.
• Conduct performance reviews and support ongoing professional development.
• Monitor clinical quality, documentation standards, client outcomes, and payer/BACB compliance.
• Implement quality improvement initiatives based on program data and operational needs.
• Collaborate with clients, families, referral sources, community partners, and internal teams to support effective care coordination.
• Maintain timely service delivery and address barriers to care.
• Provide administrative support for individual and group supervision of HBH staff working with the Department of Education and private insurance as needed.

• Bachelor’s degree from an accredited university or equivalent combination of education and relevant experience.
• 3+ years of progressive leadership, management, or program operations experience in healthcare, behavioral health, ABA, education, or related human services.
• Experience leading teams, managing operations, and supporting service delivery in a complex program environment.
• Strong organizational, communication, problem-solving, and relationship-building skills.
• Ability to develop and improve operational processes, analyze data, and implement quality improvement initiatives.
• Proficiency with Microsoft Office Suite and general technology platforms.
• Ability to collaborate effectively with clinical teams, administrative leaders, families, community partners, and external stakeholders.

Experience managing ABA services or behavioral health programs.

• Knowledge of ABA service delivery, clinical documentation, insurance requirements, and regulatory compliance.
• Experience with ABA technology platforms such as Central Reach.
• Experience with workforce planning, recruitment, retention, staff development, and performance management.
• Experience with payer relationships, Department of Education partnerships, community-based services, or quality improvement initiatives.
• BCBA certification or clinical background in ABA, behavioral health, education, or a related field (if applicable).
• Health insurance
• Vision insurance
• Life insurance
• 12 annual paid holidays in observance of state and federal holidays

At Hawaii Behavioral Health, we believe each child and individual has a special gift to offer, each family has its own unique strength to build upon, and each person who struggles with emotional or mental health challenges can find hope for a better life. Our legacy evolves each and every day as we work together as a team in the lives of the children, individuals, and families we serve.

"A'ohe hana nui ka alu'ia" No task is too big when done…