Regional Aviation Operations Manager – Hawaii

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Full Time Manager USC-UAS - HNL UNITED, HONOLULU, HI, US

6 days ago Requisition

Salary Range: $85,000.00 To $95,000.00 Annually

U.S. Aviation Services

Job Title:Regional Operations Manager – Hawaii

Department:Operations

Reports To:Director of Operations

FLSA Status:Exempt

P
osition Summary

The Regional Operations Manager – Hawaii is responsible for providing strategic leadership, operational oversight, and financial accountability for U.S. Aviation Services' airport operations throughout the State of Hawaii, including Honolulu (HNL), Lihue (LIH), Kahului (OGG), Kona (KOA), and Hilo (ITO).

This position oversees multiple aviation service lines, including aircraft interior cabin cleaning, airport janitorial services, and cargo operations, ensuring each station consistently delivers safe, compliant, and high-quality service while exceeding customer expectations.

The Regional Operations Manager partners closely with Station Managers and local leadership teams to drive operational excellence, workforce engagement, regulatory compliance, customer satisfaction, and financial performance across all Hawaii operations. This leader serves as the primary operational liaison between field operations and executive leadership while fostering a culture centered around safety, accountability, continuous improvement, and exceptional service delivery.

Due to the geographic nature of the Hawaii market, this position requires frequent travel between islands and the ability to respond quickly to operational challenges, customer needs, weather events, and irregular operations.

Essential Duties and Responsibilities

Operational Leadership

• Provide direct operational oversight for all Hawaii airport locations, including HNL, LIH, OGG, KOA, and ITO.
• Lead Station Managers and local leadership teams to ensure operational consistency across all assigned locations.
• Ensure execution of company operating standards, customer requirements, contractual obligations, and service level expectations.
• Oversee multiple aviation service lines including:
  • Aircraft Interior Cabin Cleaning
  • Airport Janitorial Services
  • Cargo Operations
• Conduct routine station visits and operational audits to evaluate:
  • Service quality
  • Staffing levels
  • Operational readiness
  • Equipment condition
  • Safety compliance
  • Customer satisfaction
• Identify operational risks and develop corrective action plans that improve efficiency and service delivery.
• Support new business startups, contract expansions, staffing initiatives, and operational transitions.
• Serve as the senior operational leader during irregular operations, severe weather events, staffing shortages, and emergency situations.

Customer Relations

• Build and maintain strong partnerships with airline customers, cargo partners, airport authorities, and government agencies.
• Conduct regular business reviews with customers to evaluate performance metrics and operational initiatives.
• Resolve customer concerns quickly while ensuring long-term corrective actions are implemented.
• Partner with station leadership to improve customer satisfaction scores and service quality.
• Represent U.S. Aviation Services during audits, inspections, customer meetings, and operational reviews.
• Identify opportunities to expand services and strengthen customer relationships throughout the Hawaii region.

Safety, Security & Regulatory Compliance

• Ensure compliance with all applicable regulations, including:
  • FAA
  • TSA
  • OSHA
  • DOT
  • CBP (where applicable)
  • Airport Authority requirements
• Ensure all stations maintain compliance with customer-specific operating procedures and contractual standards.
• Promote a proactive safety culture focused on hazard identification, injury prevention, and regulatory compliance.
• Participate in incident investigations and oversee implementation of corrective actions.
• Ensure timely reporting of workplace injuries, vehicle accidents, security incidents, equipment damage, and operational events.
• Monitor station audit performance and develop action plans to address deficiencies.

Leader…