Global Social Support Lead — CX & Crisis Strategy
Job in
Honolulu, Honolulu County, Hawaii, 96814, USA
Listed on 2026-08-13
Listing for:
Coinbase
Full Time
position Listed on 2026-08-13
Job specializations:
-
Management
Job Description & How to Apply Below
Coinbase is seeking a Head of Social Support to lead global social care initiatives across major platforms, partnering with product, trust & safety, and engineering to reduce churn and protect the brand. This high‑visibility role requires strategic thinking, data‑driven execution, and calm leadership under pressure.
You'll build crisis playbooks, scale real‑time listening, and collaborate with Communications to ensure a single clear voice while guiding teams through incidents, scams, and trust
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