Credit Supervisor - Oahu

Credit Supervisor – Oahu

Date:
Jun 24, 2026

Location:

Honolulu, Hawaii (HI), US, 96813

Company:
Hawaiian Electric Companies

This position will remain open until filled. Early applications are highly encouraged.

• Lead the Companies' credit collection policies and procedures, coordinating and facilitating new programs and process improvements for Hawaiian Electric, Maui Electric, and Hawaiian Electric Light.
• Minimize and maintain the Company’s bad debt expense and revenue lag delays as set by the Company and the Public Utilities Commission (PUC). Develop and institute policies and procedures for the collection of delinquent accounts and reduction of arrear balances.
• Report and implement new Federal regulations; provide training and communication to managers and employees on evaluation, judgment, and compliance with applicable laws, regulations, and organizational standards.
• Lead, plan, and manage the Credit Section, overseeing all personnel matters including performance management, staffing, employee recognition, development, and conduct. Develop and maintain section operational procedures, standards, and guidelines.
• Develop and coordinate training for employees on job procedures and allocation of tasks. Provide effective coaching, support, and guidance to build and maintain a high‑performance, high‑productivity, and high‑morale team.
• Implement strategies and activities that increase productivity, efficiency, quality of service, and customer satisfaction.
• Manage all commercial, residential, and government agency accounts with delinquent balances to ensure timely recovery; handle the credit and collections of non‑commodity (or OCARs) billings.
• Ensure quality customer service by providing all customers with the help and information requested.
• Select and monitor collection agencies and vendors to ensure high dollar returns.
• Manage the decision-making and processing of residential and commercial bankruptcies, obtaining the best offer by the courts and coordinating large bankruptcy cases for the Companies.
• Handle delinquent special‑needs customers within the regulations set by the PUC and the Disability Act; manage escalations for sensitive cases and PUC complaints.
• Determine present and forecasted operational needs for budgeting purposes, including bad debt write offs.
• Assist Accounting Department with internal audits; ensure SOX reports are updated and ready for auditors.
• Manage subpoenas, provide testimony, and serve as witness for the Company; manage legal issues and work closely with internal and external legal counsel.
• Prepare consolidated company reporting; ensure monthly reports are accurate and processed in a timely manner.

• Working knowledge of accounting, finance, or management principles, or equivalent experience normally acquired through a college‑level degree or equivalent.
• Working knowledge of personal computers and related software applications such as spreadsheets and word processing.
• Working knowledge of credit and collection principles and law.
• Working knowledge of the Company's tariff, rate schedules, and collective bargaining agreement.
• Working knowledge of SAP or equivalent enterprise systems.
• Working knowledge of budgeting and forecasting principles.
• Advanced, effective written, listening, and oral communication skills.
• Supervisory/leadership skills and ability to achieve results, measure performance, build and maintain effective management and performance systems, and manage a high‑performance team.
• Valid State of Hawaii driver’s license for occasional trouble‑call trips and court appearances, meeting the standards in the Driver Safety Policy.
• Demonstrated leadership and flexibility in interpersonal style, ability to work with a variety of individuals while dealing with sensitive, difficult, confrontational issues using tact, courtesy, and discretion.
• Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
• Strong analytical, negotiation, conceptual, and administrative skills to assess demands, recommend actions, and handle multiple projects and programs.
• Ability to analyze business financial statements and other…