Branch Operations Manager

Join the First Hawaiian Bank ‘ohana, where our culture flourishes with purpose. We prioritize the 3 C’s – Caring, Character and Collaboration – ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 13 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years.
Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here.

First Hawaiian Bank is seeking an experienced, forward thinking, Branch Operations Manager to join the Service Delivery team. The Branch Operations Manager leads branch operational support and escalation processes and is accountable for day-to-day branch execution. The role is also responsible for ensuring branches consistently execute operational standards while delivering strong customer service and achieving performance objectives. Additionally, you will be asked to provide operational oversight of Branch Call Support, monitor branch performance, lead escalation management and service recovery efforts, coordinate branch communications, and drive execution of operational priorities across the branch network.

The salary range for the role is $75,000-$105,000/year; commensurate with experience.

Leads branch operational support and escalation processes and is accountable for day-to-day branch execution. Responsible for ensuring branches consistently execute operational standards while delivering strong customer service and achieving performance objectives. Provides operational oversight of Branch Call Support, monitors branch performance, leads escalation management and service recovery efforts, coordinates branch communications, and drives execution of operational priorities across the branch network.

The Ideal Candidate Will Have:

• Bachelor’s Degree in Finance, Business Administration, or related field, or equivalent financial industry experience
• Master’s Degree in Business Administration
• Experience leading operational teams and supporting multi-location branch networks.
• Experience utilizing operational dashboards, scorecards, and performance metrics to drive results.
• 5+ years of progressive management experience in branch banking, retail banking operations, service delivery, or related operations.
• Strong knowledge of retail banking operations and branch processes.
• Experience monitoring and managing operational performance metrics and service delivery standards.
• Experience leading operational issue resolution and escalation management.
• Strong understanding of business continuity and service recovery practices.
• Ability to collaborate effectively across branch, operations, risk, compliance, and support functions.
• Experience communicating operational priorities and initiatives across a distributed branch network.

Benefits:
We proudly offer a comprehensive benefits program for all employees. For more information,
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• Job Identification 426
• Job Category Enterprise-wide Services
• Posting Date 08/26/2026, 07:26 PM
• Degree Level Bachelor's Degree
• Job Schedule Full time