Account Manager Implementation Specialist

About Us

Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 45,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence.

Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

Primarily focused on providing support to Sales and Account Management team on activities related to marketing, sales, and service of client and prospective client accounts. May be responsible for service/claim issues relating to clients/accounts in order to assist client facing Account Managers / Producers with such things as service inquiries, claims, billing, and/or administrative issues. Will coordinate and communicate team workflow and scheduling to maximize effectiveness of team efforts toward relationship building and client retention.

Staff at this level work under direct supervision and generally perform work for clients of low to moderate complexity, with little discretion or decision‑making capability. Involves no client‑geared travel with minimal face‑to‑face client interaction. May ultimately be assigned direct responsibility over a small group of clients for hands‑on training purposes.

Hybrid schedule after 90‑120 in office training;
Monday‑Friday – no weekends. Pay: $18/hr location: 777 N. Rainbow Blvd, LV 89107.

• Support Small Business end‑to‑end Client On‑Boarding Life Cycle:
  • Quote/Sold Review
  • Onboard
  • Maintain (Renewal)
  • Manage client business workflow (Activities via Microsoft Dynamics AMP) and facilitate GSC interactions
• Support the client on‑boarding and Client Service Life Cycle with oversight from experienced team members to ensure a seamless client experience
• Maintain and prioritize a task list on a regular basis as directed
• Provide support to GBS Small Business Account Management team by completing ad‑hoc administrative tasks as needed and directed
• Utilize Gallagher’s resources (Compliance), available tools (Microsoft Dynamics AMP, Quoting, Excel, PowerPoint, etc.), established work products and knowledge (benefits, ACA fully insured, self‑funding, ancillary, etc.) to maximize efficiency and effectiveness in client deliverables
• Support on‑boarding resolution of service‑related issues in partnership with experienced team members
• Cultivate and maintain positive relationships within designated primary markets, clients and with vendor partners
• Participate in and adhere to GBS Peer Review policy
• Leverage team members to ensure the timely delivery of requests for clients, vendors and internal partners
• Develop strong oral and written communication skills, demonstrated through the ability to effectively facilitate on‑boarding activities
• Maintain up‑to‑date records in DMS
• Comply with Gallagher’s processes, BOSS standards and office initiatives
• Complete training and professional development to gain understanding of the insurance industry and GBS processes
• Exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way

• Expertise: Demonstrate an understanding of the Client Service Cycle and renewal process; build a knowledge of GBS tools, systems and shared resources; actively seek to develop professional skills and insurance knowledge through a combination of on‑the‑job learning and formal instruction.
• Relationship Building: Facilitate collaborative relationships between Producers, Small Business team and clients; develop strong relationships with team members and shared resources; seek opportunities to develop relationships with carriers and other professional contacts outside of Gallagher.
• Communication: Speak and write effectively in different settings using a variety of communication methods; demonstrate a high level of…