Project Manager, Project & Program Management

Overview

The Work

The Program Manager will oversee and coordinate multimedia production activities, including video, photography, livestream/multicast, and graphic design requests. This role requires a skilled professional who is adept at managing complex project timelines, resources, and customer communications. The successful candidate will leverage strong organizational and leadership skills to ensure high-quality deliverables are provided on time, meeting or exceeding customer expectations.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Key Responsibilities

• Act as the primary
  
  Cayuse Point of Contact (POC) for all assigned PAO multimedia production requirements.
• Receive, review, log, prioritize, and coordinate video, photography, livestream/multicast, and graphics requests from customers.
• Maintain and utilize an automated or software-based request-management and scheduling systemto track and manage all project requirements efficiently.
• Respond to all customer requests within one business day, ensuring timely and professional communication.
• Develop and deliver staffing plans, resource requirements, schedules, and key assumptions within three business days of receiving the request.
• Proactively identify and communicate potential conflicts related to personnel, equipment, and scheduling, providing timely solutions.
• Coordinate standard and major event planning activities, ensuring compliance with required lead times (standard 10-business-day lead time for video/live events and extended lead times for major events).
• Oversee the scheduling and coordination of the Senior Videographer/Photographer, additional livestream production staff, and Cayuse graphics teams to execute project requirements.
• Facilitate production operations by scheduling IPRs, rehearsals, customer coordination meetings, and production preparation activities.
• Ensure all assigned personnel are fully briefed on event locations, access requirements, customer priorities, deliverables, and deadlines.
• Handle military installation access permissions and other administrative arrangements as necessary.
• Oversee all aspects of graphics production, from initial requirements gathering to customer approval, while tracking copy changes, draft deadlines, required revisions, and final deliverables.
• Conduct or oversee final quality assurance reviewsof deliverables prior to distribution.
• Monitor customer satisfaction by tracking customer acceptance, managing issues, resolving complaints, and collecting feedback.
• Maintain comprehensive recordsof project activities, including logs for requests, deliveries, issue tracking, schedules, and performance metrics.
• Ensure equipment readiness by managing software licenses, coordinating maintenance or replacement of production resources, and addressing availability concerns.
• Support staffing continuity, maintaining primary and backup production personnel to ensure uninterrupted service delivery.
• Other duties as assigned.

Qualifications – Here’s What You Need

• A minimum of five (5+) years of experience in project management, program coordination, operations management, production management, event management, or a related field.
• At least three (3+) years of experience managing multiple concurrent projects, deliverables, or customer requests in adeadline-driven environment.
• Proven ability to manage schedules, resources, customer communication, deliverable tracking, and issue resolution.
• Experience coordinating and managing technical, creative, or production personnel.
• Proficiency in developing and maintaining trackers,…