Director, Kamalei Support Services - NW

About Lili ʻuokalani Trust

Liliʻuokalani Trust (LT) is a private operating foundation committed to the social, physical, and spiritual well-being of Native Hawaiian youth and their ʻohana. LT delivers culturally grounded, healing-centered programs across the pae ʻaina through a range of service settings to meet youth and families where they are. Trust programs reflect an assets-based philosophy that honors Hawaiian values, elevates youth strengths, and builds pathways to passion, purpose, and prosperity for all youth we serve.

The Director, Kamalei Support Services will oversee operations and staff management for a team of clinical and support specialists, providing individualized and group support services for kamaliʻi (youth), including casework and clinical services, in alignment with Liliʻuokalani Trust’s (LT) programmatic strategic objectives. This position ensures high-quality, collaborative, and trauma-informed service delivery that honors Hawaiian culture, uplifts the legacy of Queen Liliʻuokalani, and promotes the wellbeing, resilience, and growth of youth and families.

The Director supports staff in professional development, provides case supervision, manages caseloads, ensures program compliance and risk management, and drives change through critical thinking and innovation. Committed to continuous improvement, the Director fosters a learning culture that enhances the delivery of direct services to LT beneficiaries.

• Manage and balance staff workloads by reviewing caseloads, service intensity, and other responsibilities to ensure equitable distribution aligned with kamaliʻi and ʻohana needs.
• Assign and review cases to ensure appropriate staff allocation based on staff expertise and case complexity.
• Ensure integrated, youth-centered service delivery, coordinating across teams to provide consistent and effective interventions.
• Promote trauma-informed, evidence-based, culturally responsive, and strength-based approaches, embedding practices into daily interactions and team culture.
• Oversee workflow and team capacity, ensuring adequate coverage across locations and programs to meet service goals.
• Oversee program-related expenses, reviewing and approving payments for casework and group activities.
• Guide planning, staffing, and resource allocation to support effective group programming.

• Provide supervisory oversight of case management practice, ensuring adherence to organizational standards, documentation requirements, and best practices.
• Guide staff in the development and implementation of individualized service plans and appropriate interventions.
• Facilitate team collaboration through regular meetings and case conferences to ensure coordinated, kamali’i-centered services that foster resilience, growth, and positive youth development in alignment with LT objectives.
• Oversee case opening, transition, and closure processes to ensure timely, accurate documentation and continuity of care.
• Maintain ongoing coordination with the Clinical Consultant and Program and Practice Development, who provides clinical consultation and reflective supervision support for complex cases.
• Support staff in identifying when clinical consultation is needed and facilitate connection to the Clinical Consultant and other specialty resources.

• Provide coaching, supervision, and professional development support to direct-report teammates.
• Conduct regular supervisory meetings to monitor workload, practice, and staff well-being.
• Monitor performance, address conduct or performance concerns, and partner with People Operations on resolution.
• Lead hiring, onboarding, and training…