Sr. Volunteer Engagement Specialist

Job Description

Joining the American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Salary
:
The salary range for this position is $64,900- $69,256/yr.

Location & Travel
:
This position is not eligible for relocation assistance. This role will report to our office in Honolulu 3 days a week (subject to change). Travel may be required.

As a Senior Volunteer Engagement Specialist, you will contribute expertise and guidance to implement and execute programs and services that further the engagement of volunteers. You will also supervise volunteers and act as a subject‑matter‑expert on volunteer programs, tools, processes and systems. Serve as a liaison to internal partners and external organizations. Provide support, development, and/or leadership guidance to the lines of service staff and volunteer leaders.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable federal, state, and local regulations.

• Contribute expertise and serve as a resource for volunteer engagement best practices. Review volunteer satisfaction data and work with operational teams to develop and execute engagement and retention strategies to improve volunteer satisfaction within the assigned area.
• Develop a thorough volunteer needs assessment for the assigned area. Meet with stakeholders and ensure alignment of established goals to volunteer needs.
• Lead and train volunteer leaders to conduct a comprehensive volunteer onboarding program for each volunteer position.
• Lead volunteer training and serve as subject‑matter‑expert on volunteer programs, tools and resources. Provide support and guidance to volunteer trainers and ensure training is thorough and documented.
• Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions.
• Train and lead screening and training team volunteers. Serve as point‑of‑contact to the Volunteer Intake Processing Center. Assist in screening and referring prospective volunteers.
• Lead the development and management of volunteer planning and scheduling to ensure a strong fill rate. Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete.

• Education:
  
  Bachelor's degree required.
• Experience:
  
  Minimum of 5 years of related experience.
• Management
  
  Experience:
  
  N/A
• Skills & Abilities:
  Ability to work on a team. Excellent oral and written communication skills. Strong interpersonal and presentation skills. Good organizational skills, attention to detail, and the ability to handle multiple and continuously evolving priorities effectively. Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook. Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Travel:
  Travel may be required.
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

• Experience in volunteer management highly preferred.
• Ability to prioritize high competing tasks at any given time within matrix environment…