Donor Relations Director

Job Category: Community Relations & Development

Requisition Number: DONOR
025304

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Hawaiian Pac Isld DHQ
Salvation Army Divisional Headquarters
Honolulu, HI , USA

DEPARTMENT:
Divisional Development
DIRECT SUPERVISOR:
Divisional Director of Development
STATUS:
Full-Time, Exempt
DATE:
August 2026

MISSION STATEMENT:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

JOB SUMMARY:
The Donor Relations Director (DRD) plays a key and integral role in the success of the Hawaiian and Pacific Islands Division’s fund development efforts, specifically through ongoing and proactive relationship management, strategic communications plans, gifts cultivation and solicitation activity with an assigned caseload of 150 qualified major donors. In this role, the DRD will identify, qualify, be assigned to, cultivate, solicit and steward major gift donors, acting as the primary contact between The Salvation Army and the assigned caseload, with an emphasis on securing gifts of $5,000 and much higher, increasing major gifts to The Salvation Army while retaining and strengthening existing giving.

• Bachelor’s degree and/or a minimum of five years’ experience in a non-profit fundraising role with a proven track record of major gifts success.
• Must embrace, support, and reflect well on The Salvation Army’s mission and values through one’s professional responsibilities and behavior at all times.
• Effective interpersonal, conversational and presentation skills, demonstrating emotional intelligence, situational awareness, excellent writing abilities and strong case development and pitching skills.
• Proven expertise in developing and maintaining positive relationships with diverse individuals, including executives, leadership volunteers and wealthy donors, as well as internal stakeholders and leadership.
• Ability to problem solve, think strategically and creatively, and take initiative with good follow through.
• A high level of comfort with direct donor interaction is a must, including discussions of personal and family finances and asking for major financial commitments in both face-to-face meetings and in writing.
• Team player, able to check ego at the door, with an ability to collaborate effectively with officers, staff, and volunteers for successful achievement of position and department goals.
• Willingness and ability to travel regularly. Valid Driver’s License required.
• Able to work independently in a fast-paced environment without extensive admin support. Must be highly organized and able to effectively manage multiple projects and competing priorities with professionalism and grace. Must keep good documentation through contact reports and activity tracking, using the Portfolio database according to Salvation Army protocols.
• Demonstrated goal focus, with a drive to achieve agreed upon goals within agreed upon time frames.
• Excellent writing/editing skills and competency in Microsoft Office tools – Word, Excel, PowerPoint, etc.
• Must be proficient in English language skills for both reading and writing.
• Must be able to maintain strict confidentiality of donor and department information.
• Must provide excellence in service to donors and team.

• The DRD establishes, manages and fulfills a caseload communications plan, including individual fundraising goals and personalized strategies, to effectively steward, educate, cultivate and solicit gifts from major donors each fiscal year, with an emphasis on gifts of $5,000 and higher, working to increase giving from all donors.
• Manages a caseload of 150 assigned and qualified major donors; develops and follows an agreed upon cultivation plan (including an individual goal) that is specific to each donor; and working, as appropriate, with donor leadership volunteers to secure visits with those in their peer networks who are assigned.
• Works diligently to meet approved annual activity metrics, benchmarks, and income…