Overnight Client Service Representative

$18.00–$22.00/hour (DOE) + Overnight Shift Differential
Full-time opportunity in Honolulu, Hawaii

Available Schedules:

• Saturday–Tuesday | 7:00 PM–5:00 AM
• Wednesday–Saturday | 7:00 PM–5:00 AM

Help provide exceptional care from the very first interaction. As an Overnight Client Care Representative at Veterinary Emergency + Referral Center of Hawaii (VERC), you'll be the welcoming, compassionate voice guiding pet owners through emergency and specialty visits. Working closely with our medical team, you'll play a vital role in creating a positive client experience while supporting one of Hawaii's premier veterinary hospitals.

At VERC, part of Ethos Veterinary Health, you'll join a collaborative team of board-certified specialists and highly trained emergency professionals dedicated to providing the highest standard of emergency and specialty veterinary care throughout the Hawaiian Islands.

Our state-of-the-art hospital features advanced diagnostic capabilities including CT, MRI, ultrasonography, electrochemotherapy, and a full in-house laboratory, allowing our teams to deliver innovative, compassionate care every day.

• Welcome clients and patients with professionalism, compassion, and empathy.
• Serve as the first point of contact for emergency and specialty clients during overnight hours.
• Prepare, review, and maintain accurate client and patient medical records.
• Educate clients on hospital services, policies, and treatment processes.
• Answer incoming calls, manage appointment requests, and assist with emergency inquiries.
• Process patient admissions, discharges, and follow-up appointments.
• Accurately prepare invoices, process payments, and maintain financial records.
• Perform general administrative duties including scanning, emailing, filing, and document management.
• Collaborate closely with veterinarians, technicians, and hospital staff to ensure seamless overnight operations.
• Contribute to a positive, team-focused hospital culture.

• Previous customer service experience required; veterinary or medical reception experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to multitask and remain calm in a fast-paced emergency environment.
• Compassionate, dependable, and client-focused attitude.
• Proficiency with basic computer systems and administrative software.
• Ability to work independently while collaborating effectively with a multidisciplinary team.
• A commitment to providing exceptional client service and supporting outstanding patient care.

Benefits for this role may include health insurance (medical, dental, vision), retirement benefits, paid time off (including sick leave and vacation), short-term and long-term disability, and life insurance.

• Competitive compensation plus overnight shift differential
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan and Flexible Spending Accounts (FSA)
• Paid time off (PTO)
• Continuing Education (CE) stipend and ongoing professional development opportunities
• Employee Assistance Program (EAP)
• Uniform allowance
• Career advancement opportunities within Ethos Veterinary Health

Live and work in beautiful Honolulu, where world-famous beaches, year-round warm weather, and endless outdoor adventures meet an exciting career in specialty veterinary medicine. Enjoy island living while making a meaningful difference for pets and their families throughout Hawaii.

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class veterinary medicine and help shape what…