Food Runner

Overview

Compensation Type:
Hourly

Employer:

Highgate Hotels

The Romer House Waikiki, Hawaii

The Food Runner is responsible for assisting the servers in providing the highest quality service possible to guests while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. If you’d like to gain experience in the restaurant industry and learn how to provide an excellent dining experience, we’d like to meet you. To be considered for this role, you should be available to work various shifts, including weekends.

• Delivering food orders from the kitchen to customers’ tables rapidly and accurately
• Acting as the point of contact between Front of the House and Back of the House staff
• Communicating food orders to chefs, paying attention to priorities and special requests (e.g. food allergies)
• Setting tables, serving food orders and removing used dishes and utensils
• Delivering food orders from the kitchen to customers’ tables rapidly and accurately
• Assisting the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins
• Serving welcome drinks and hors d’oeuvres upon guests’ arrival
• Ensuring food is served in accordance with safety standards (e.g. proper temperature)
• Checking in with customers and taking additional orders or refilling water as needed
• Removing dirty dishes and utensils
• Answering guests’ questions about ingredients and menu items
• Informing restaurant staff about customers’ feedback or requests (e.g. when they ask for the check)

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Flexible and long hours sometimes required
• Heavy work - Exerting up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull or move objects
• Ability to stand during entire shift
• Experience as a food expeditor or similar entry-level role in a restaurant
• Understanding of hygiene and food safety rules
• Physical ability and stamina to carry heavy trays and stand for long hours
• Availability to work various shifts, including weekends
• Multi-tasking abilities
• Good oral communication skills
• Ability to remain calm and professional in a fast-paced work environment