HK Bakery - Bakery Associate ​/ Barista (Full-Time

Overview

Halekulani Bakery Associate / Barista (Full-Time) – HK Bakery, Halekulani, 2199 Kalia Road, Honolulu, Hawaii, United States of America.

LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing gracious hospitality, impeccable service, and unparalleled cuisine. The Bakery Associate supports guest service across coffee, tea, juice, and bakery offerings in accordance with Halekulani standards, and assists in maintaining the boulangerie, kitchen, and equipment.

• Take guests’ food and beverage orders using suggestive selling techniques; serve orders to guests.
• Prepare beverage orders such as specialty coffee, tea, and other items offered in the boulangerie and restaurant.
• Assist guests with orders and prepare as requested to ensure timely delivery.
• Maintain complete knowledge of bakery products, coffee and tea characteristics and descriptions.
• Maintain positive guest relations; promote programs through guest interaction and feedback.
• Maintain knowledge of correct maintenance and use of equipment.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests.
• Clean and reset tables immediately and complete opening/closing side duties as assigned.
• Perform proper check settlement, tip reporting, and closing reconciliation procedures.
• Replenish products in the display case and retrieve items from bakery area as needed.
• Maintain, prepare, and stock logo packaging items for all bakery items.
• Be familiar with hotel services/features and local attractions to respond to guest inquiries accurately.
• Resolve guest complaints to ensure guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Check storage areas for proper supplies and cleanliness; inform designated personnel to address deficiencies.
• Establish par levels, monitor order status, and ensure timely delivery.
• Assist other staff as needed and complete paperwork and closing duties per departmental standards.
• Perform all other duties as may be required or assigned.

Education/Experience

• High school diploma or equivalent vocational training; prior restaurant service and guest relations experience preferred.
• Any equivalent combination of education and experience that provides the knowledge, skills, and abilities to perform essential functions.

Licenses/Certifications

• Liquor Commission Card as required by state law.

Knowledge, Skills & Abilities

• Ability to anticipate guest needs and respond promptly while maintaining positive guest relations.
• Familiarity with all hotel services/features and local attractions; respond to guest inquiries accurately.
• Highly organized, detail-oriented, able to multi-task and prioritize tasks; proficient with POS systems.
• Ability to work collaboratively with team members.

Mental Demands

• Ability to comprehend, analyze, organize, and prioritize information within time limits.
• Ability to read and perform mathematical calculations; maintain concentration under stress.
• Maintain courteous and professional demeanor; work collaboratively with others.

Physical Demands

• Access to all bakery areas; move equipment and merchandise as needed.
• Lift and carry up to 50 pounds occasionally; stand/walk for up to eight hours per shift; repetitive movements and reaching up to six feet.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Communication Demands

• Oral and written communication with co-workers, guests, and business associates; respond to requests and provide instructions as needed.

• Primarily indoors, air-conditioned restaurant; some exposure to outdoor heat/humid weather.
• Moderate noise levels; exposure to chemicals and materials used in restaurant operations.
• Directly used equipment includes computer, calculator, telephone, copy machine, and other standard office/restaurant equipment.

Notes

This job description is not intended to list every task an employee may perform. The company may assign additional duties as needed. Employment remains at-will. The company reserves the right to modify this description to reflect organizational requirements.

Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or other protected characteristics.