Genki Diner - FOH Manager

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Full Time Honolulu, HI, US

9 days ago Requisition

Salary Range: $65,000.00 To $85,000.00 Annually

Job Title: Front of House Manager Status: Exempt/Salary

Under the direction of the General Manager, the Front of House (FOH) Manager is responsible for overseeing all guest-facing operations at Genki Diner, with an exceptional guest experience as the top priority. This role leads FOH staff, maintains service standards, and ensures smooth day-to-day operations while upholding the brand’s commitment to quality, hospitality, and the spirit of aloha in a fast-paced, modern diner environment.

• Oversee daily front-of-house operations including dining room service, host stand, and guest relations
• Lead, train, and supervise FOH team members to deliver consistent, high-quality service
• Ensure a welcoming, clean, and organized environment aligned with Genki Diner’s brand standards
• Manage guest feedback and resolve concerns promptly and professionally
• Coordinate with BOH (Back of House) to ensure seamless service flow
• Uphold company policies, procedures, and service standards
• Supervise service during operating hours to ensure efficiency and guest satisfaction
• Monitor staffing levels and adjust schedules based on business needs
• Train and mentor staff on service techniques, menu knowledge, and hospitality standards
• Handle guest complaints and escalations with professionalism and urgency
• Conduct daily pre-shift meetings to communicate goals, specials, and service expectations
• Ensure compliance with health, safety, and sanitation regulations
• Track and report on key performance metrics (labor, sales, guest satisfaction)
• Assist in hiring, onboarding, and performance evaluations of FOH staff
• Maintain cleanliness and organization of dining areas, restrooms, and service stations
• Support promotional activities and special events

• Strong leadership and team management skills
• Excellent customer service and conflict resolution abilities
• Knowledge of restaurant operations, service flow, and hospitality standards
• Familiarity with POS systems and restaurant management software
• Ability to multitask and perform under pressure in a high-volume environment
• Strong communication and interpersonal skills
• Cultural awareness and ability to deliver service aligned with the spirit of aloha
• Problem-solving mindset with attention to detail

• Ability to work extended hours during peak business periods
• Frequent interaction with guests, staff, and management
• Indoor work environment with moderate noise levels

• Ability to stand and walk for extended periods (up to 8+ hours)
• Ability to lift and carry up to 25–40 pounds (e.g., supplies, trays)
• Frequent bending, reaching, and movement throughout the dining area
• Ability to maintain stamina and composure during busy service periods

• Minimum 2–3 years of restaurant management or supervisory experience (FOH preferred)
• High school diploma or equivalent required; hospitality or business degree preferred
  
  Strong understanding of customer service excellence in a dining environment li>
• Food Safety Certification (or ability to obtain upon hire)
• Alcohol service certification (if applicable per Hawaii regulations)
• Ability to lead diverse teams and foster a positive work culture
• Availability to work flexible hours, including weekends and holidays