Customer Service Associate; HELE Kalihi Valley | Part-Time

Overview

Customer Service Associate (HELE Kalihi Valley | Part-Time) Job Description

Posting

Start Date:

1/21/26

Work Location:

O'ahu, Honolulu, Hawaii

HELE Customer Service Associate

Salary Range: $17.15 - $21.15 Hourly

Shift differential eligibility: $3.00

Work Location: 1950 Kalihi St., Honolulu, HI 96819

The Opportunity:

• Howzit! We are Par Pacific Holdings, Inc., voted Ho’okela Awards 2024 Retail Team of the Year and ranked #1 for 2023 on Hawaii Business magazine's Top 250 list of the state’s largest companies by revenue
• This position, in one of our HELE convenience stores, is a great place to set out on a career path in our organization
• Join our hana -- we truly care for our employees and promote a close-knit atmosphere
• We welcome and encourage input from all employees, and you’ll become part of a team that includes driven, creative thinking, and hardworking professionals who love to win

Note: This description is intended to give you a general overview of the position. Additional responsibilities and opportunities may be identified based on current business needs.

• Consistently provide prompt and courteous customer service; may be required to assist customers at the gas pump
• Accurately ring up all sales on POS system; comply with all cash handling procedures including other payment types for products sold
• Responsible for all cash, and other forms of tender, including coupons
• Comply with company policies and store procedures, including all safety and environmental policies and procedures
• Receive, stock & organize merchandise
• Assist in maintaining proper inventory levels and shift audits
• Adopt, comply with, and participate in all safety programs and trainings; attend mandatory job-related meetings/trainings as needed
• Perform cleaning duties to maintain site cleanliness inside and out; assist with identifying equipment problems and report as needed
• Be a positive team-player, work cohesively with other employees, and contribute to a positive work environment
• Perform all duties with minimal supervision; may be required to work flexible hours, attend job-related meetings, and perform other duties as assigned

Note:

This description is a general overview of the position. Additional responsibilities and opportunities may be identified based on current business needs.

• Ability to stand and/or walk for an entire shift
• Ability to see with 20/40 vision (corrective lenses acceptable) to read numbers on store inventory levels, items purchased, gas pumps in operation, and problems that may occur with gas pumps
• Ability to communicate information clearly; exchange accurate information in these situations
• Ability to follow safety procedures (e.g., respond to safety alarms, contact 911 for emergencies)
• Frequent reaching overhead, gripping, wrist movement, and finger dexterity required to restock inventory, operate POS system, receive payments, issue change, operate gas pumps, wipe pumps, maintain store grounds, and general housekeeping
• Frequent squatting and kneeling to obtain and/or replenish items
• Ability to push/pull with arms up to 20 pounds (e.g., using a hand-truck)
• Frequent lifting of 20 pounds or less from floor to waist, overhead and a short distance
• Sometimes required to lift in excess of stated conditions up to 50 pounds
• Ability to climb a stepladder to stock or retrieve materials and/or place or remove signs

Note: There may be exposure to gas fumes and solvents, and occasional noise.

• To meet the basic qualifications for this role you will be at least 21 years of age or older and have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.

Additional qualifications include:

• High School Diploma or GED preferred
• Experience in retail sales and handling cash preferred
• Perform basic math accurately
• Ability to communicate in English (orally and in writing), including proficient telephone communication skills
• Ability to work various shifts as scheduled, and arrive on time
• Ability to work with equipment, tools and materials as required
• Ability to perform essential duties and work in the conditions as described