Assistant Store Manager; HELE Kalihi Valley

Assistant Store Manager (HELE Kalihi Valley | Full-Time)

Posting

Start Date:

2/6/26

Work Location:

O'ahu, Honolulu, Hawaii

$3.00 shift differential eligibility

• Maintain a safe work environment for employees and customers by setting safety as a priority.
• Ensure gas pumps, lot, and store areas are clean and free of debris at all times.
• Work with the Safety Team and conduct monthly mandatory meetings and trainings.
• Report safety incidents in a timely manner and comply with safety policy, programs, and processes.

• Train, develop, guide, and evaluate employees to operate the store effectively and safely to provide superior customer service.
• Maintain a professional and supportive image among subordinates and supervisors.
• Act as back‑up to Store Managers, prepare and submit all employee paperwork accurately and timely (i.e. performance appraisals, performance notices, new hire checklist, etc.)
• Ensure that all employees receive continuous on‑the‑job and company required training to improve customer service performance and safety awareness.
• Motivate, provide feedback, and share employee recognition to improve individual, team, and store performance.
• Set and communicate performance expectations, and evaluate actual performance based on those expectations as an extension of the Store Manager.
• Develop potential employees through coaching and training so they are ready for promotion to the next level.
• Carry out all company policies.

• Consistently provide prompt and courteous customer service, may be required to assist customers at the gas pump, and assist in resolving customer issues.
• Accurately ring up all sales on POS system, comply with all cash handling procedures, and other payment types for products sold.
• Develop positive and professional relationships with all customers, vendors, and contractors.
• Responsible for all cash, monies, and inventory during shift.
• Prioritize appropriately developing and assigning tasks to ensure that the store is clean, adequately stocked, and organized for fast, convenient, and professional service to customers.
• Ensure a friendly, welcoming, and well‑maintained store environment to provide customers with a buying experience that meets their expectation.
• Monitor customer needs and expectations and work with store employees to ensure those needs are met by promoting programs and ensuring suggestive selling.
• Assist customers at the pump and in‑store to find the desired product and operate equipment.
• Actively solicit customer feedback via consistent personal interaction and engagement.
• Ensure complaints are resolved quickly and sincerely to the customer's, vendor’s and contractor’s satisfaction.
• Promote and ensure a safe and positive public image within the community.
• Promote and grow the Kama’aina Rewards program.

• Plan and manage store activities to maximize operating profit.
• Monitor fuel sales volume and competitor pricing to assist the pricing analyst in development of store‑specific fuel pricing strategies and tactics.
• Monitor merchandise, food movement, and competitor offerings to assist in development of store‑specific product mix and pricing strategies.
• Maintain store layout and product displays per schematics.
• Execute store level sales promotions and assist in implementing network‑wide promotional and advertising campaigns.
• Manage fuel, merchandise, and food inventory to ensure optimum stocking levels.
• Control operating expenses (including maintenance, utilities, supplies and inventory loss).
• Prepare and submit daily sales reports accurately and timely, including invoices and bank deposits.
• Safeguard and account for all money received and disbursed.
• Organize and maintain all site files, manuals, and other informational materials.
• Receive merchandise using proper check‑in procedures when working with vendors.
• Obtain and maintain all required food and age‑restricted product certifications within 2 weeks of employment.

• Assist in maintaining appearance standards of paving,…