District Manager; Oahu

REPORTS TO:

Director Retail & eCommerce Operations

The District Manager (DM) is responsible for leading and supporting Store Managers across multiple locations. This role ensures that each store delivers elevated client experience, achievement of sales and profitability goals, and consistently reflects brand and company standards. The ideal candidate is a strategic leader with strong interpersonal skills, a deep understanding of local market dynamics, and a commitment to deliver exceptional client experience.

A successful candidate will also have a proven track record in meeting sales and expense targets over a group of retail locations. The DM is responsible for driving top-line profitable sales and providing an elevated brand-right shopping experience for one or both Tori Richard and Kahala brands. The DM provides leadership, coaching, and direction to store leadership and their teams, driving the desired financial results, operational excellence, talent development, and a culture aligned with company values.

• Coach, mentor, and develop Store Managers and Sales Associates to achieve performance goals.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Creates a positive work environment and encourages individuals who are passionate, forward thinkers who are not afraid to act as change-agents.
• Recruit, onboard, and develop Store Managers, Multi-Store Managers, and key store positions.
• Ensure teams are trained on trends, product knowledge, selling skills and customer service expectations.
• Evaluate team performance and provide ongoing feedback, fostering transparency and ongoing interaction with all staff.
• Communicate and partner with the Director, Ecommerce & Retail Operations or other internal stakeholders for support when necessary.
• Fiscally responsible for driving performance and holds accountability for achieving store and company sales targets as well as other key performance indicators.
• Set and evaluate daily, weekly, monthly, seasonal and annual objectives in alignment with the Director of Retail and eCommerce Operations. Analyze sales trends and KPIs to identify opportunities for growth.
• Forecast sales trends and market activities and schedules adequate floor coverage for proper conversion.
• Collaborating with Store Managers to develop and implement local strategies.
• Provide feedback on product selling and performance and utilize reporting to make strategic merchandise moves to improve product selling.
• Effectively utilizes marketing and promotional activities to engage customers and drive results.
• Oversee and ensure compliance with inventory management processes for accuracy and loss prevention
• Manage district budgets and expense controls.
• Monitor expenses and payroll to ensure profitability and budget compliance.

• Ensure consistent execution of company policies, procedures, and brand standards.
• Conduct regular store visits to assess operations, merchandising, and client service experience.
• Effectively manages store payroll by adhering to wage cost guidelines and overseeing the store schedules.
• Monitor compliance with safety, security, and regulatory requirements.

• Champion a client-first mindset across all stores.
• Creates an elevated sales and customer service environment where client engagement is the priority.
• Address escalated customer concerns and ensure resolution aligns with company values.
• Promote community engagement initiatives.
• Stays abreast of current retail and customer trends in the industry.

• Executes floor-set, promotional and visual merchandising directives.
• Supervises the overall cleanliness and organization of the sales floor and backroom; utilizes company tools to ensure staff accountability.
• Ensures store appearance and atmosphere supports and reinforces the desired brand image, standards, and
• Serve as a liaison between corporate and store teams
• Communicate company updates, initiatives, and expectations clearly and effectively.
• Partner with cross-functional teams (HR, Marketing, Operations, Merchandising) to support store needs.
• Support store openings, remodels, and special events.

• With Store Managers:
  
  Be a coach and mentor. Understand their strengths, challenges, and goals.
• With Corporate Teams:
  
  Communicate clearly and advocate & validate your stores’ needs.
• With Clients:
  Create experiences that feel personal, positive, and memorable.

• Develop astructured visit schedule to ensure consistent support across all stores.
• Use virtual tools(video calls, dashboards, shared documents) to stay connected between visits.
• Empower Store Managers to make decisions while maintaining alignment with company standards.
• Own your business. Take full accountabilities for all aspects of your store – people, product, process. Stay on top of the details by analyzing performance,…