Manager, Housekeeping

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

The Manager, Housekeeping ensures that the store is cleaned every day to maintain a welcoming environment for customers. Additionally, this position may involve distributing store supplies, maintaining wrapstand cleanliness, and performing other necessary duties as assigned.

• Ensure a safe and clean environment for customers and colleagues
• Exhibit courteous and professional behavior toward both internal and external customers
• Clean and maintain fitting rooms and restrooms
• Collect trash from registers, restrooms, offices, and common areas
• Clean and restock restrooms as needed
• Dust the sales floor, including high and low areas
• Maintain carpets and tile floors
• Implement shortage prevention initiatives
• Ensure thorough understanding of all procedures, policies, safety standards, and shortage awareness
• Promote proper waste management and sustainability practices
• Conduct weekly checklists as legally required and allocate sufficient time for maintaining centralized waste collection areas
• Act as the store's waste coordinator, overseeing the management of hazardous waste, universal waste, backhauled waste, and general trash handling
• Serve as a role model for exemplary service and lead the housekeeping staff to deliver an outstanding shopping experience
• Coach, motivate, and develop the housekeeping team to enhance productivity and efficiency
• Uphold high customer readiness standards by ensuring clean and tidy restrooms, common areas, and offices
• Clearly communicate store and company objectives to management and staff
• Recruit, select, and train talented and results-oriented Housekeeping Colleagues
• Cultivate a positive and inclusive work environment to retain top talent and reduce turnover
• Address performance issues promptly and conduct timely reviews
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• Maintain regular, dependable attendance and punctuality

• Attention to Detail:
  Ability to maintain cleanliness and tidiness in various areas of the store, including fitting rooms, restrooms, and sales floors
• Customer Service
  
  Skills:
  
  Demonstrates courteous and professional behavior when interacting with customers and colleagues
• Organizational
  
  Skills:
  
  Capable of managing multiple tasks efficiently, including cleaning schedules, waste management, and staff supervision
• Leadership Abilities:
  Ability to lead and motivate a team to deliver exceptional service and maintain high cleanliness standards. Ability to recruit, train, and develop a team of housekeeping colleagues to achieve productivity and efficiency goals
• Communication
  
  Skills:
  
  Effective communication with both management and staff to convey objectives, expectations, and feedback
• Adaptability:
  Flexibility to handle various tasks and responsibilities as assigned, including responding to changing priorities and situations
• Initiative:
  Proactive approach to ensure cleanliness standards are met and maintained consistently without constant supervision

• Candidates with a High School Diploma or equivalent are encouraged to apply.
• 1-2 years of prior leadership experience
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs., stooping, kneeling, crouching, and climbing ladders; may involve reaching above eye level; requires close vision, color vision, depth perception, and focus adjustment
• Able to work a flexible schedule with retail hours, including days, evenings, weekends, and holidays

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