Sales Advisor - Waikiki Business Center

Overview

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You will use your fashion and product knowledge to provide customers with information they need for the best experience. You will also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• Provide excellent customer service: welcoming and guiding customers through the store and Omni experience where available, supporting them with direct customer service
• Engage with customers to provide excellent service
• Guide customers through fashion trends, stories and products in all areas of the store
• Promote and sell products to customers
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with the store management team

• Fashion & Trend Awareness Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc. Use your product and fashion knowledge to share relevant information with customers
• Team & Development Retain and share service, fashion and store operations knowledge with colleagues; follow all procedures, routines, and legal requirements in all areas of the store; give and receive feedback with colleagues to learn, develop and support each other; participate in onboarding, introductions and trainings relevant for your role and future development
• Retail Operations/ Visual & Commercial Execution Complete full garment cycle from unpacking and refill to steaming and ensure good garment care; operate fitting room and checkout areas according to best practice and processes; contribute to a clean and tidy sales floor and back of house (including stockrooms); support with garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines;
  
  ensure good stock levels with replenishment routines on the sales floor; upkeep and follow best practice for in-store Omni Services and in-store tech services/tools; support opening and closing of the store; follow all health and safety guidelines and legal requirements applicable to role and responsibilities

Who You Are

• As a Sales Advisor, you should be passionate about fashion and everything we create in-store
• Motivated by giving customers a great experience
• Communicative, creative and curious, motivated, flexible, decisive, and action-oriented
• Enjoy working in a collaborative and dynamic environment
• Have sales experience in a dynamic and collaborative environment applicable to your role
• Experience working with customer service in fashion, retail or other service-related industries

• We value diverse backgrounds and strive for an inclusive workplace
• We are a values-driven organization guided by our seven values
• Access to Colleague Resource Groups for community and networking
• Inclusive environment where you can be yourself at work
• Opportunity to join a large global talent community with career growth opportunities
• Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave and time off, including a community day
• Employee discount at H&M, Other Stories, COS and more

• Job Status:
  Hourly, Non-Exempt
• EEOC Code: SLS
• Compensation:
  Sales Associates Pay Rate $17.50 per hour

Statement:
This job posting highlights the most critical responsibilities and requirements and is not all-inclusive. There may be additional duties assigned at the company's discretion.

H&M may pay more or less than the posted range depending on qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact  You will have the opportunity to provide optional feedback after the assessment and may ask questions.

Benefits:
We offer attractive benefits with development opportunities. All employees receive a staff discount card usable on all brands. In addition, employees are included in the H&M Incentive Program (HIP) and may have access to local market perks and benefits, which may vary by country and employment type.

Inclusion & Diversity: H&M is committed to inclusive, diverse and equitable workplaces. We strive for a fair recruitment process and discourage cover letters to reduce bias. Company

Description:

H&M is a fashion…