Sales Associate II

Salary Range: $17.00 to $18.00 per hour

Would you enjoy working in a positive family environment with high employee engagement and a focus on expanding our services and growing our business to serve our community?

House Mart is a local family-owned business consisting of 34 Ace Hardware, Ben Franklin Craft and Daiso stores, with over 500 employees in Hawaii, Washington, Oregon, and Nevada. The House Mart vision is "to become the best operating chain of independent craft and retail stores in the country."

As a family-owned business for more than 70 years, the House Mart brand strives to serve as a symbol of family values, exceptional service, and commitment to providing the products our customers need. Built upon an entrepreneurial spirit, we continually look for opportunities to further expand and diversify our business, while still operating under the same family values.

SUMMARY:
Serves as lead sales associate for a department(s). Uses expert knowledge of department merchandise to enhance shopping experience. Promotes prompt, courteous and friendly customer service. May supervise other employees.

ESSENTIAL FUNCTIONS :

• Helps ensure sales goals are obtained by welcoming customers and ensuring they have what they are looking for, while promoting better alternatives (up selling), sale items, and other relevant products to assist them with their projects.
• Uses expert knowledge of a department's product assortment to deliver exceptional customer service.
• Greets every customer within 10 feet, in a timely, friendly and courteous manner.
• Uses the magic question to inquire about customer's needs.
• Determines customers' needs and offers an appropriate service, product and/or suggestion. Personally accompany customer to the merchandise location.
• Cultivates customers' good will and encourages repeat business through suggestive selling. Handles customer special orders for non-stock items and rain checks.
• Continually educates themselves about products and retains specific knowledge about current advertised items
• Unloads freight container. Accurately receives, checks in, prices merchandise. Notates overages, shortages, damages, backorders, etc.
• Assists in setting up and breaking down of regular, seasonal and/or promotional events as assigned.
• Accurately handles the pre/post sale preparation and completes follow-up reports.
• Accurately prices and displays (i.e. bins, shelves, displays, etc.) merchandise.
• Performs weekly physical counts as assigned to maintain inventory levels. (i.e. zero counts, negative on-hand, etc.)
• Assists in store recovery (i.e. straightening, fronting, dusting, and merchandise of product) according to proper schematics and established plan-o-grams.
• Properly uses and secures two-way radios and head-sets as assigned.
• Alert to security, safety and/or shoplifting issues and reports any incidents and/or concerns immediately to management.
• Embrace Company's vision, mission, goals, objectives and core values.
• Retrieves shopping carts and/or baskets and returns them to their assigned areas
• Able to report to work as scheduled. Demonstrates regular and reliable attendance. Attends and participates in training sessions and monthly store meetings as required.
• Safety and security
• Work in a safe manner to protect yourself, your co-workers and others who may be affected by your actions.
• Work together on exercising prevention methods to minimize injury or loss. Suggest solutions to mitigate hazards.

OTHER FUNCTIONS:

• May supervise sales associates, hold store keys as necessary
• Helps train new sales associates as requested.
• Assists store management in the annual preparation and taking of the store's physical inventory.
• Performs general housekeeping duties (i.e. up keeps a professional appearance of the office, store's floors, fixtures, restrooms, employee lounge, etc.) Performs general maintenance of the store's premises (i.e. store entrance, parking lot, receiving, etc.)
• Performs all related duties of a Cashier.
• Promptly and accurately performs any other related duties as assigned by store management.

WORKING CONDITIONS:

Equipment/Tools Used:
Occasional use of various store equipment such as forklift, various hand tools (i.e. glue…