Customer Service Associate; HELE Kapahulu

Salary Range: $17.15 - $21.15 Hourly
Shift Differential Eligibility: $3.00
Work Location: 707 Kapahulu Ave, Honolulu, HI 96816

HELE Customer Service Associate / Convenience Store Cashier. Hi! We are Par Pacific Holdings, Inc., winner of Ho’okela Awards 2024 Retail Team of the Year and ranked #1 for 2023 by Hawaii Business magazine's Top 250 list of the state's largest companies by revenue. This position in one of our HELE convenience stores is a great place to start a career path.

Our retail vision is Super Fast, Crazy Clean, Always Kind. We provide fuel, food, and other conveniences to our local Hawaiian community. We welcome and encourage collaborative innovation from employees and you will become part of a team that embodies heart, integrity, creativity, and respect.

• Consistently provide prompt and courteous customer service, including assisting customers at the gas pump.
• Accurately process all sales on the POS system, complying with cash handling procedures and other payment types.
• Responsible for cash and other tender forms such as coupons and credit card transactions.
• Comply with company policies and store procedures, including safety and environmental policies.
• Receive, stock, and organize merchandise.
• Assist in maintaining appropriate inventory levels and conduct shift audits.
• Participate in all safety programs and attend mandatory job‑related meetings and trainings.
• Perform cleaning duties to maintain site cleanliness inside and out, and for equipment upkeep.
• Identify equipment problems and report them as needed.
• Complete duties with minimal supervision; work flexible hours and attend meetings as assigned.

• Ability to stand/walk for an entire shift.
• Ability to see with 20/40 vision (corrective lenses acceptable).
• Ability to communicate effectively in English.
• Follow safety procedures, e.g., responding to alarms, contacting 911.
• Frequent reaching overhead, gripping, wrist movements, and finger dexterity required for restocking, packaging, operating POS, receiving payments, operating gas pumps, wiping pumps, maintaining store grounds, and housekeeping.
• Frequent squatting and kneeling when replenishing items.
• Push/pull with arms up to 20 pounds while using a hand‑truck.
• Frequent lifting of 20 pounds or less from floor to waist, overhead, or a short distance.
• Occasional lifting up to 50 pounds.
• Climb a stepladder to stock or retrieve materials or signs.

Must be at least 21 years of age, legally authorized to work in the US without visa sponsorship.

• High school diploma or GED preferred.
• Experience in retail sales and cash handling preferred.
• Perform basic math accurately.
• Excellent spoken and written English; proficient telephone communication skills.
• Ability to work various shifts as scheduled and arrive on time.
• Work with equipment, tools, and materials as required.
• Ability to perform essential duties and work under described conditions.

• Full‑time medical (prescription), dental, vision, voluntary critical illness, accident, life/AD&D insurance, Health Savings Account, Flexible Spending Account, Employee Assistance Program.
• 401(k) plan and discounted company stock purchase.
• 40 hours vacation starting after 1 year; thereafter bi‑weekly accrual based on tenure.
• Seven paid holidays annually.

Par Pacific is an Equal Opportunity Employer. It prohibits discrimination and harassment and provides equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other protected status.