H&M Sales Advisor - Waikiki Business Center

H&M Sales Advisor - Waikiki Business Center About the Role

As a Sales Advisor, you will provide excellent customer service, welcoming and guiding customers through the store to actively sell our products and providing support and guidance. You will use your fashion and product knowledge to provide customers with the relevant information they need for the best experience. Additionally, you will work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service.
• Engage and have conversations with customers to provide excellent service.
• Guide customers through our fashion trends, stories & products in all areas of the store.
• Effectively promote and sell our products to customers.
• Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent yourself and the H&M brand positively during all customer interactions.
• Support commercial or operational actions to reach sales targets with the store management team.

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
• Use your product and fashion knowledge to share relevant information with customers.

• Retain and share your service, fashion and store operations knowledge and skills with colleagues.
• Follow all procedures, routines, and legal requirements in all areas of the store.
• Give and receive feedback with your colleagues to learn, develop & support each other.
• Participate in relevant available onboarding, introduction processes and training courses relevant for your role & future development.

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
• Operate fitting room and checkout areas according to best practice & processes.
• Contribute to a clean and tidy sales floor and back of house (including stockrooms).
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
• Ensure good stock levels with replenishment routines on the sales floor.
• Upkeep & follow best practice for any in-store OMNI services & in-store tech services/tools (InStore Care App, Click & Collect, Smart Store).
• Support opening and closing of the store.
• Follow all H&S guidelines and legal requirements applicable to the role and responsibilities.

• You are passionate about fashion and everything we create in-store.
• You are motivated by giving customers a great experience.
• You are communicative, creative, curious, flexible, decisive, and action-oriented.
• You enjoy working in a collaborative and dynamic environment.
• You have sales experience working in a dynamic and collaborative environment that you can apply to your role.
• You have experience working with customer service in fashion, retail or other service-related industries.

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
• You will have access to our colleague resource groups (CRGs) to find community and networking opportunities among colleagues.
• We are an inclusive company where you are encouraged to be yourself at work.
• You will have access to a large global talent community, where career growth and aspirations have no limits.
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, paid time off, and a community day to serve your local community.
• You will be able to express your personal style with our employee discount at H&M, Other Stories, and COS.

Hourly, Non-Exempt

SLS

Sales Associates Pay Rate $17.50 per hour

* This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties or responsibilities assigned at the company's discretion.

** H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for…