Assistant Store Manager

Responsibilities

• Deliver exceptional customer experiences through personalized service, product expertise, and proactive problem resolution while fostering long‑term customer relationships.
• Lead the sales floor during assigned shifts by modeling effective selling behaviors, coaching associates in real time, and ensuring consistent execution of the customer experience.
• Support achievement of store sales goals by coaching selling behaviors, monitoring performance trends, and driving results against key performance indicators including sales, conversion, average order value (AOV), and units per transaction (UPT).
• Gather customer insights and feedback and communicate observations to store leadership.
• Coach associates on product knowledge, selling techniques, and customer engagement to support individual and store performance goals.
• Maintain visual merchandising, promotional displays, replenishment, and overall store presentation in accordance with company standards.
• Partner with the Store Manager to execute business priorities, drive employee engagement, and support achievement of sales, operational, and customer experience goals.
• Support operational excellence through inventory accuracy, replenishment activities, cycle counts, shipment processing, and adherence to store policies and procedures.
• Assist with inventory management, stock organization, and loss prevention practices to maintain a well‑presented and accurate selling environment.
• Analyze store performance metrics and identify opportunities to improve sales, productivity, customer experience, and operational effectiveness.
• Full‑time, in‑person position; candidates must live on‑island in Maui.

• 3+ years of retail experience; experience in specialty, boutique, luxury, gift, home, or visual‑led retail preferred.
• Strong eye for visual merchandising, store presentation, and detail‑oriented execution.
• Excellent communication skills with customers and sales staff.
• Demonstrated time‑management, organizational, and multi‑tasking skills.
• High ownership of store standards, follow‑through, and attention to detail.
• Proficiency with iPads, basic computer skills, and basic data entry (minimal).
• Proficiency with Microsoft Office Suite preferred.
• Flexibility: willingness to perform other duties as required.

• Must be able to work onsite for every shift.
• May assemble and disassemble Christmas trees and other decorations.
• May lift and/or move items up to forty pounds.

The base pay range for this position is $56,000–$70,000, depending on factors such as location, qualifications, experience, and other job‑related criteria.

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

We will provide reasonable accommodations to individuals with disabilities.