Luxury Retail Sales Associate - PT

Position Details

• Position Title:
  
  Sales Associate
• Department:
  Boutique Retail Store
• Reports To:
  
  Store Manager
• Employment Status:
• FLSA Status:
  Non-Exempt
• Effective Date:
• Date Revised:
  October 2, 2024

La Maison Longchamp, based in Paris, is an independent family business with an international reputation. Joining Longchamp’s team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, and showcasing superior craftsmanship. With a presence in over 25 countries and employing 3,500 individuals, the company is looking for innovative, passionate, and committed talent to continue its development in France and abroad in a demanding and caring working environment.

Join one of our 300 boutiques, where you'll be able to offer our customers quality products while working in an environment that values versatility and stimulates personal development.

Longchamp USA is committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and respected. We believe that a diverse team drives innovation and enhances our ability to serve our clients and communities effectively. We encourage individuals from all backgrounds, including but not limited to race, ethnicity, gender, sexual orientation, disability, age, and veteran status, to apply. We are an equal‑opportunity employer and welcome applications from all qualified candidates.

A Sales Associate is responsible for maintaining customer service as per company standards, generating sales, merchandising, cash register operations (POS), loss prevention, merchandising, and adherence to all company policies and store standards.

• Generate and maximize sales by convincing clients to purchase the company’s products.
• Maintain an awareness of all product knowledge and merchandise care information.
• Stay updated on new items and customer service guidelines and store policies.
• Develop and maintain client books.
• Keep records of sales.
• Follow customer service guidelines (e.g., proper greeting etiquette, returns, exchanges, transfers and loss prevention).
• Greet, serve and advise clients with outstanding customer service and a friendly smile.
• Gift wrap and bag items for customers.
• Assist with mailings, answer phone, and take care of phone orders.
• Assist in floor moves, merchandising, and displays.
• Assist in processing and replenishing merchandise.
• Participate in receiving and monitoring floor stock.
• Stock and re‑stock shelves, counters, and/or tables with merchandise.
• Tag merchandise as needed (not only during sales period).
• Keep the sales floor clean and orderly and practice the highest standards of general housekeeping.

• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Work on special projects as necessary.
• Perform any other duties as assigned by management.

• High School Diploma or GED, and either a degree in Retail, Fashion or a related field or equivalent work experience and education.
• Three plus years of high‑end retail, boutique or sales‑related work experience.
• Understand inventory, customer’s sales experience and merchandising.
• Perform all Cegid transactions proficiently, such as sales (cash, checks, credit or debit cards, Longchamp gift cards and merchandise return cards, travellers’ checks), returns, exchanges, item and customer look‑ups, CRM, run reports and open and close registers in accordance with the Cegid Manual guidelines.
• Proficient with the UPS system.
• Properly prepare and send shipments.
• Properly receive and check shipments.
• Working knowledge in Microsoft Excel, Outlook and Microsoft Word.

• Familiar with store operations.
• Ability to speak and communicate effectively with associates and customers using strong interpersonal skills.
• An organized, self‑starter with the ability to work in a multi‑task, fast‑paced environment with minimum supervision under stressful conditions.
• Ability to process information/merchandise through the computer system and POS register system.
• Ability to…