Retail Clerk

Job Description

The Retail Clerk is responsible for ensuring the smooth and efficient operations of the Retail Store, exceeding guest expectations by offering suggestions for the perfect gift to create a memorable experience.

• Ensure all merchandise is stocked properly and maintain cleanliness and neatness of store fixtures and displays.
• Perform money transactions accurately.
• Use proper phone etiquette and assist guests in all phases of the operation.
• Greet all customers warmly and provide a pleasant farewell.
• Showcase complete knowledge of all products available.
• Upsell or suggest additional products or items to guests to impact outlet revenue.
• Maintain and ensure efficient operation of equipment, including Point of Sale System, Inventory Control System, and Resort Software.
• Maintain and contribute to a positive work environment.
• Deliver service in a consistent, personalized, and gracious manner.
• Follow and support the service commitment and core values.
• Work with others to create attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness with minimal supervision.

• Focus on guest needs, remaining calm and courteous at all times.
• Good reading, writing, and oral proficiency in English.
• Ability to speak other languages; basic understanding of local languages is an advantage.
• Work cohesively and collaboratively as part of a team.
• Detail-oriented and service-focused with the energy to be self‑motivated.
• Ability to lift up to 25 lbs, and carry objects up to 50 lbs.
• Ability to stoop, kneel, reach, stand, walk, bend, twist, push, see, hear, and speak to guests.

• Benefit available for full‑time or part‑time employees while being a part of the Fairmont Orchid ‘ohana.
• Premium preferred provider medical/drug/vision benefits at competitive prices.
• Employer‑paid coverage for group life and accidental insurance coverage (1x annual salary); coverage also available for your ‘ohana!*
• 401(k)/retirement saving plan & matching program.
• 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately.
• Incentive bonuses available to inspire creativity & dedication to deliver exceptional experiences.
• 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store, and 30% discount of services offered in our Spa Without Walls.
• Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide).*
• Complimentary meals in our employee dining facility.

Hourly Rate: $25.21 USD

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.