Sr. Customer Service Associate; HELE Kalihi Kam

HELE Senior Customer Service Associate

Salary Range: $18.65 - $22.65 Hourly. Shift differential: $3.00.

Work Location:

2260 Kamehameha Hwy, Honolulu, HI, 96819.

Serve customers at a HELE convenience store, providing fuel, food, and other convenience items while maintaining a fast, clean, and kind retail environment.

• Consistently provide prompt and courteous customer service; may be required to assist customers at the gas pump.
• Accurately ring up all sales on POS system, complies with all cash handling procedures including other payment types for products sold.
• Responsible for all cash and other forms of tender, including coupons.
• Comply with company policies and store procedures, including all safety and environmental policies and procedures.
• Responsible for receiving, stocking and organizing merchandise.
• Assist in maintaining proper inventory levels and shift audits.
• Adopt, comply with, and participate in all safety programs and trainings, attend mandatory job-related meetings/training as needed.
• Perform cleaning duties necessary to maintain site cleanliness inside and out, and basic upkeep and/or cleaning of all equipment on the site. Assist with identifying equipment problems and report as needed.
• Be a positive team-player, work cohesively with other employees, and contribute to a positive work environment.
• Perform all duties with minimal supervision, and may be required to work flexible hours, attend job-related meetings and other duties as assigned.

• Ability to stand and/or walk for an entire shift.
• Ability to see with 20/40 vision (corrective lenses acceptable).
• Ability to communicate information and ideas clearly.
• Ability to follow safety procedures (e.g., respond to safety alarms, contact 911 for emergencies).
• Frequent reaching overhead, gripping, wrist movement, and finger dexterity required for restocking inventory, packaging items sold, operating POS system, receiving payments, issuing change, operating gas pumps, wiping pumps, maintaining store grounds, and general housekeeping.
• Frequent squatting and kneeling required for obtaining and/or replenishing items.
• Ability to push/pull with arms up to a force of 20 pounds (e.g., utilizing a hand‑truck).
• Frequent lifting of 20 pounds or less from floor to waist, overhead, and carrying a short distance.
• Sometimes required to lift in excess of stated conditions up to 50 pounds.
• Ability to climb a ladder to store or retrieve materials and/or place or remove signs.

To meet the basic qualifications, you will be at least 21 years of age or older and have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.

• Valid driver's license required.
• High School Diploma or GED preferred.
• Experience in retail sales and handling cash preferred.
• Perform basic math accurately.
• Ability to communicate in English (orally and in writing), including proficient telephone communication skills.
• Ability to work various shifts as scheduled, and arrive on time.
• Ability to work with equipment, tools, and materials as required.
• Ability to perform essential duties and work in the conditions as described.

Full‑time employees (and their families) are offered medical (with prescription), dental, vision, voluntary critical illness, accident, life/AD&D insurance, Health Savings Account, Flexible Spending Account, and an Employee Assistance Program. Employees can enroll in the company’s 401(k) plan and purchase company stock at discounted prices. Employees will also be granted 40 hours of vacation starting the first day after their 1‑year anniversary date, accruing bi‑weekly based on years of service.

Employees have seven paid holidays throughout the calendar year.

Par Pacific prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information or any other status protected by applicable law.