Cashier, Waikiki

About the Team

The Hermès Waikiki Boutique opened in 1989 and focuses on providing extraordinary service to clients as part of the Pacific West Region. This position will report to the Operations Manager and work collaboratively with the sales team and support teams to enhance the client experience in a fast‑paced luxury environment.

The Cashier provides clerical support for front‑of‑house operations in the Hermès boutique. The Cashier is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payments, and client verification) and providing administrative support for after‑sales services when needed. The Cashier partners with the management team on POS decisions and supports all cashiering and POS activities to ensure a memorable customer journey during the final boutique experience.

All other duties are assigned by the supervisor.

• Accurately record point‑of‑sale transactions at the register: processing sales, sends, repairs, and assist in preparation of opening and closing procedures with management.
• Consistently provide high levels of service to clients within the Hermès standard: prompt and friendly greeting, offer assistance and answer questions, and assist with wrapping and packaging at point of sale.
• Support the Sales Team to serve clients by providing cashier service and support as required.
• Process payment transactions such as cash, credit card, and other applicable forms with a high level of compliance and accuracy.
• Process multiple types of transactional requests such as returns, exchanges, refunds, and tax refunds according to company policies and guidelines.
• Reconcile daily transactions with cash and other forms of balances, ensuring adequate cash flow at counters and verifying amounts at the beginning and end of shifts.
• Input transaction and client information into the system and invoices accurately.
• Assist in preparing daily cashier reports.
• Answer phones in a timely manner and exhibit friendly and appropriate customer service.
• Support general store operations and other ad‑hoc duties as assigned.
• Promote teamwork and work closely with the store team.

• 1 year retail experience, preferably in a luxury environment.
• Strong communication skills.
• Knowledge of operating cash registers or point‑of‑sale terminals.
• Good numerical sense, detail‑oriented, high levels of integrity, and meticulous in payment handling.
• Cash handling experience strongly preferred.
• Customer‑service oriented.
• Ability to multi‑task.
• Strong organizational skills.
• Computer skills:
  Microsoft Office.
• Ability to handle difficult situations with grace, compassion, and composure.
• Ability to lift between 0-25 lbs. without assistance.

The hourly range for this position is $24.76 to $27.00. Actual rates are determined based on the job, location, and individual experience.

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid parental leave and transition time
• 401(k) and Roth retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!