Supervisor - Oahu

This position will be working in one of our retail stores located in Waikiki or Ala Moana.

Provides exemplary customer service, product knowledge, and sales support for fellow team members and customers that is consistent with the company's standards and expectations. Strives to achieve the store and company's goals/ objectives in service, branding, sales, productivity, and inventory management. As the Manager on Duty, this role will be the principal liaison between the customer and the store during their scheduled shift, leading operational tasks and responsible for the experiences during the shift.

• Adheres to and exemplifies behaviors aligned with company core values:
  • We Work with Passion & Purpose (Ho'ohana)
  • We Choose to Do What is Right (Pono)
  • We Work Together (Laulima)
  • We Care (Malama)
  • We Take Ownership & Responsibility (Kuleana)
• Fosters a sense of teamwork and collaboration among team members by building an employee culture that is aligned with HCC Values and operating principles. Ensures all employees are treated consistently, fairly, ethically, and respectfully.
• Strives to exceed the company service standards through actions, development of team, and fostering a positive image of the company in the store and community.
• Actively engages with customers to assist with product selection by fostering a positive and world-class shopping experience. Ensures employees have product knowledge and resources to communicate features and risks as well as upsell when possible.
• Demonstrates consistent adherence to opening, closing and safety/security procedures as documented in standard operating procedures and Department of Health and Food Safety guidelines when handling our products.
• Demonstrates a sense of urgency to meet and/or exceed sales targets.
• Partners with Store Manager to ensure retention of high-performing employees that meet company standards and guidelines by providing timely and factual feedback to managers and trainees as well as existing employees.
• Coaches and trains store employees to meet company policies, standards and expectations and may work with Store Manager on corrective actions and performance evaluations.
• Encourages employees to collaborate and communicate with each other and with the leadership team. Supports manager to elevate solutions, suggestions and improvements within the team and to retail management. Actively participates in team meetings to develop self and team to meet and exceed service standards.
• Supports and performs duties related to inventory management to include receiving, transfers, pricing, product count, and physical inventory.
• Partners with other company departments as needed:
  • With Visual Merchandising to implement and maintain store merchandising standards
  • With other HQ Administrative departments as required for effective store operation
• Other duties as assigned.

• High School diploma or equivalent work experience in the service industry
• Minimum 2 years of prior experience in retail or hospitality industry
• Minimum 3-5 years supervisory experience
• Prior experience with computerized Point-of-Sale systems

• Demonstrated ability to exercise good business judgement and dedication to excellence in customer service
• Willingness to learn how to make decisions, show independent thought and planning
• Desire to learn to lead and develop employees to meet and exceed performance standards and expectations
• Professional oral and written English skills to be able to communicate effectively with customers and employees
• Able to effectively use Microsoft Outlook, Word, and Excel at beginner to intermediate levels
• Valid Food Handlers Card required at all times after completion of introductory period

• Sit or stand and walk throughout the scheduled work shift
• Twist body, bend, and reach above head
• Lift and/or move up to 25 lbs
• Stand on ladder up to 6 ft and reach shelving to place product

Honolulu Cookie Company is an equal opportunity employer and uses E-Verify to confirm employment eligibility.