Cashier, Waikiki

Details of the job

Hermès of Paris (HOP) is a luxury retailer operating boutique locations across the United States. We are seeking a Cashier for the Hermès Waikiki Boutique.

The Hermès Waikiki Boutique opened in 1989 and focuses on providing extraordinary service to clients as part of the Pacific West Region. This position will report to the Operations Manager and will work collaboratively with the sales team and support teams to enhance the client experience in a fast‑paced, luxury environment.

The Cashier provides clerical support for front‑of‑house operations in the Hermès boutique. The Cashier is responsible for processing and ensuring the accuracy of all transactions (receptions, CRM, SKUs, monetary payment, and client verification) and providing administrative support for after‑sales services when needed.

• Accurately record point‑of‑sale transactions at the register: processing sales, refunds, repairs, and assisting in opening and closing procedures with management.
• Consistently provide high levels of service to clients, including a prompt and friendly greeting, offering assistance, and packaging items at the point of sale.
• Support the Sales Team by providing cashier services and support as required.
• Process payment transactions such as cash, credit card, and other applicable forms with a high level of compliance and accuracy.
• Process multiple types of transactional requests (returns, exchanges, refunds, tax refunds) according to company policies and guidelines.
• Reconcile daily transactions with cash and other forms of balances, ensuring adequate cash flow at counters and verifying beginning and ending shift totals.
• Input transaction and client information into the system and generate accurate invoices.
• Assist in preparing the daily cashier report.
• Answer phones in a timely manner and exhibit friendly and appropriate customer service.
• Support general store operations and perform other ad‑hoc duties as assigned.
• Promote teamwork and work closely with the store team.

• 1 year of retail experience, preferably in a luxury environment.
• Knowledge of operating a cash register or point‑of‑sale terminal.
• Good numerical sense, detail‑oriented, high integrity, and meticulous in payment handling.
• Cash handling experience strongly preferred.
• Customer service oriented.
• Ability to multi‑task.
• Strong organizational skills.
• Ability to handle difficult situations with grace, compassion, and composure.
• Ability to lift between 0–25 lbs. without assistance.

• Commission and bonus incentives based on sales performance.
• Life Insurance and Disability.
• Paid time off: 15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time.
• Paid parental leave and transition time.
• 401(k) and Roth retirement plan with company matching and profit sharing.
• Voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance.
• Product discount and Employee Assistance Program resources.
• Access to Calm App, Health Advocate, Family Building Support, and more.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Hermès of Paris (HOP) is an equal opportunity workplace. Applicants for employment are recruited, selected, and hired on the basis of individual merit and ability, with no discrimination based on race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status, or any other basis prohibited by applicable law. HOP provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.