Merchandiser Supervisor

Full Time Manager Honolulu, HI, US. Salary Range: $45,000.00 to $55,000.00 annually.

Department: Retail Services

Job Status: Full Time

FLSA Status: Exempt

Job Type: Non-Union

Amount of

Travel Required:

Frequent travel from office to merchandising locations. Neighbor island travel on occasion.

Work Schedule: Monday – Friday, Nights, Weekends and holidays as needed.

Positions Supervised: Merchandisers

Responsible for the support, supervision, coaching, leading, motivating and training full time and part time Merchandisers for Hawaii Coffee Company. Assist with directing, administering and coordinating the day to day activities of the Retail Sales Services department to achieve the company’s goals and ensure standards of merchandising. The Merchandiser Supervisor will be a competent individual who is able to coach employees and is result driven and focused.

• Regular attendance as required.
• Establish and maintain customer rapport by providing outstanding customer service.
• Assist with maintaining and enforcing departmental and company policies and procedures.
• Assist in training and developing team with new and existing programs.
• Assist in setting performance goals and deadlines.
• Ensure employee’s understanding of organized workflow and duties.
• Share communications between team and management.
• Create and maintain reports to monitor department activities.
• Reassign routes as needed to ensure proper coverage to retail accounts.
• Ensure integrity of displays in all assigned account locations.
• Ensure shelf compliance in all assigned account locations.
• Conduct periodic route inspections to ensure standards of merchandising and schematic compliance.
• Follow specified company procedures for the appropriate handling of all emergency responses and safety practices.
• Assist in hiring and training of Sales/Service Associates.
• Assist with annual evaluations of Sales/Service Associates.
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if necessary.
• Perform other related duties as required or assigned.

• Monitor team productivity.
• Maintain timekeeping and personnel records.
• Assist with resets at retail and military accounts.
• Maintain weekly department schedules for Part Time Merchandisers.
• Maintain monthly department schedules for Full Time Merchandisers.
• Maintain clean and organized work areas.
• Perform other related duties as assigned.

• Communication, Written: Ability to communicate in writing clearly and concisely.
• Organized: Being organized or following a systematic method of performing a task.
• Communication, Oral: Ability to communicate effectively with others using the spoken word.
• Responsible: Ability to be held accountable or answerable for one’s conduct.
• Honesty / Integrity: Ability to be truthful and be seen as credible in the workplace.
• Accountability: Ability to accept responsibility and account for his/her actions.
• Reliability: The trait of being dependable and trustworthy.
• Friendly: Ability to exhibit a cheerful demeanor toward others.
• Customer Oriented: Ability to take care of the customer’s needs while following company procedures.

• Ability to work under stressful conditions.
• Able to interact with others with courtesy and tact.
• Ability to manage and prioritize multiple projects in an organized and efficient manner.
• Ability to respond to crisis situations in a calm and effective manner.
• Ability to complete projects on schedule.

The position requires talking to co‑workers, customers, and vendors; requires written communications to and from co‑workers, customers and vendors; requires telephone use; requires responding to written or verbal requests; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/work at other work sites; must be able to communicate via the latest technologies and possess a smartphone.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each…