Key Holder

Role Overview

Key Holder – Montblanc | Honolulu, Hawaii

Reports to:

Boutique Manager Overall responsibility for achievement of individual sales objectives and servicing the customer.

• Achieve preset sales objectives
• Develop network and clientele
• Capture client information and consistently update client data to promote boutique relationships and sales
• Possess strong product knowledge of the various collections
• Provide outstanding customer service
• Develop a working knowledge of simple pen repair and after‑sales service techniques
• Maintain the aesthetic quality of the store
• Open and close the boutique as required
• Communicate with corporate office in the absence of management
• Ensure loss prevention procedures are followed according to protocol
• Handle transfers in the absence of management

• Previous experience in retail sales; jewelry or high‑end luxury product sales preferred
• Strong understanding of customer service needs and customer priorities
• Ability to establish and maintain effective relationships with customers and earn their trust and respect
• Excellent interpersonal, communication and computer skills
• Strong attention to detail and ability to handle multiple tasks simultaneously
• High school graduate or equivalent; college degree preferred
• Ability to work open availability including nights, weekends, and holidays
• Fluent in English; additional language skills are a plus

• Standing on the sales floor for 90% of the workday
• Reaching to access product stored within cabinets or on shelves
• Bending to access product stored within cabinets
• Occasional use of a ladder to reach product
• Unpacking and/or lifting of large boxes that contain product

• Expected hourly range: $22‑$26
• Salary will be determined based on relevant skills and experience
• Company‑sponsored health, dental, drug, and vision programs
• Income protection solutions including life insurance, disability benefits, and an RRSP program with employer match
• Paid time off, maternity leave top‑up program, and employee assistance program
• Volunteer days off to support community initiatives