Account Coordinator

Overview

Location:

Goodmerch Supply – 677 Ala Moana Blvd

Position:
Account Coordinator

Department:
Sales

Employment Type:

Full-time

Goodmerch Supply is a leading provider in the marketing and promotional merchandise industry. We partner with brands to create thoughtful, high-quality merchandise that supports marketing, events, and brand storytelling. Our team is collaborative, fast-moving, and detail-driven, with a strong focus on growth and internal development.

The Account Coordinator supports the Sales team by assisting with client communication, merchandise projects, and creative concept development. This role blends sales support, project coordination, and creative thinking—helping translate client goals into thoughtful merchandise ideas. It is designed as a growth position for someone who is both organized and creatively driven, with a clear path to becoming a Sales Representative.

• Client Support & Communication
  • Assist Sales Reps with client communications, follow-ups, and meeting preparation
  • Participate in client meetings alongside senior team members to learn sales and account management best practices
  • Help gather client requirements including branding, timelines, and budget details
  • Maintain professional, timely communication with clients under guidance
• Project Coordination
  • Support the management of merchandise projects from kickoff through delivery
  • Track project timelines, approvals, and next steps to ensure deadlines are met
  • Coordinate internally with design, production, and operations teams
  • Communicate updates and changes clearly to internal stakeholders
• Product & Sales Support
  • Assist in researching and recommending merchandise options based on client needs
  • Help prepare visually compelling presentations, product decks, and mockups that communicate creative concepts clearly
  • Review order details for accuracy (quantities, timelines, artwork status) before production
  • Learn product offerings, decoration methods, and pricing structures
• Creative Concepting & Merch Curation
  • Assist in brainstorming merchandise concepts that align with a client’s brand, audience, and use case
  • Help curate product assortments for pitches, proposals, and presentations
  • Support the development of creative directions for drops, campaigns, and events
  • Collaborate with design and production teams to ensure creative ideas are feasible and on-brand
  • Stay informed on trends in merchandise, materials, decoration techniques, and packaging
• Account & Administrative Support
  • Track project progress and flag potential issues early
  • Follow up on approvals, artwork submissions, and outstanding client information
  • Help maintain organized records of client projects and communications
  • Support post-delivery follow-ups and client satisfaction check-ins

• Strong communication and interpersonal skills
• Highly organized with strong attention to detail
• Ability to juggle multiple projects in a fast-paced environment
• Interest in sales, account management, or merchandising
• Comfortable working with clients and internal teams
• Proactive, coachable, and eager to learn
• Prior experience in sales support, customer service, or project coordination is a plus

This role is designed to develop into a Sales Representative position. Account Coordinators who demonstrate strong communication, organization, client readiness, and product knowledge will be considered for promotion into full account ownership.