Account Relationship Consultant

Hybrid Work Environment - Must reside in Hawaii

Employment Type

Full-time

Exempt

Hybrid Work Environment - Must reside in Hawaii**

This position serves as the principal HMSA contact in developing a relationship with existing employer groups in the experience rated marketplace, requiring in-depth analysis of employer group needs and incorporating HMSA product offerings and strategic sales initiatives in the development of group plan proposals. Requires regular customer site visits (in-person and on-line) and service calls (more than 50% of time spent with employer groups) with account group leaders, and with key decision makers, consultants, Third Party Administrators, USAble Life to discuss business needs, develop relationships, foster marketing potentials, and acquire new business for HMSA.

This position will identify opportunities that support HMSA's overall sales strategies through extensive knowledge of the healthcare industry, as well as implement group-specific re-contracting, renewal, and retention strategies.

$53,000 - $99,000, position is eligible for an incentive bonus

Individuals typically begin between the minimum to middle of the pay range

• Bachelor's degree and two years of related experience, or equivalent combination of education and relevant work experience.
• One year of successful sales experience; or
  • One year of experience as an Account Relationship Specialist in Account Management and Sales or other position in HMSA where relevant experience and knowledge are pertinent to the position.
• Excellent verbal, written and presentation communication skills.
• Negotiating and sales skills.
• Basic knowledge of Microsoft Office applications. Including but not limited to Word, Excel, Outlook, and Power Point.
• Active license with the state of Hawaii Department of Commerce and Consumer Affairs or pass all four (4) sections of the state licensing examination within three (3) months of hire date. Having an active license to sell Health, Life and Group Insurance products in the state of Hawaii is a condition of employment.
• Valid driver's license, access to an automobile with current license, registration and no-fault insurance for business travel for meetings with employer groups.

• Performance
  • Proactively service and grow HMSA products and services through various methods including site visits, on-line meetings, telephone and email correspondence, PowerPoint presentations, and one-on-one customer servicing.
  • Protect HMSA's market share through the successful renewal and retention of assigned accounts by strategically aligning HMSA's value-proposition to address the customer's business needs.
  • Has the primary renewal responsibility for the assigned Strategic Account Manager (SAM) base accounts. Responsible for assisting SAM with in-office research for those accounts. This will include working with various internal HMSA groups, including the RFP group to complete renewals in a timely manner.
  • Meet the HMSA membership objectives and the USAble established sales goals.
  • Understand and present various funding arrangements to the large group market segment.
  • Responsible for being the primary contact for all complex existing account service issues and delegating to the Account Relationship Specialist, the secondary account contact for administrative tasks.
  • Escalate to SAM and management for complex account issues as appropriate.
  • Responsible for partnering with SAM to achieve goals for new USAble and HMSA member growth within assigned base of accounts.
• Relationships
  • Be a working team member of the Account Management Team consisting of the Strategic Account Manager (SAM), Account Relationship Consultant (ARC), Account Relationship Specialist (ARS), and the Health Plan Advisor (HPA) to provide exceptional pro-active servicing for an assigned book of strategic accounts.
  • Meet with AMS leadership and SAM on complex account issues after having researched and identified potential solutions.
  • Collaborate with and accept delegated tasks from SAM and management in support of overall proactive servicing for the assigned base of accounts.
  • Delegate servicing tasks to Account Relationship Specialist as appropriate.
  • Expand relationship with groups through the sale of new products; coordinate problem solving to address group inquiries.
  • Participate in strategic planning and evaluation sessions with employer groups.
  • Educate employer groups on HMSA, industry trends, and the impact of these trends on cost and utilization.
  • Manage internal and external customer relationships to ensure that employer needs are identified and addressed.
  • Partner with rating analyst and Underwriting management for renewal development, work with Product Management/Market and Product Development for new benefit development, work with USAble Life for ancillary product proposal development.
• Analysis
  • Perform complex business analyses of customer's business requirements and develop proposals that exceed the…